Team Lead Operational Excellence (Commercial) (m/w/d)

About the Role

As a Team Lead Operational Excellence, you will be the architect of Peter Park's commercial infrastructure. Your mission is to build a scalable, data-driven operating system where Sales, Customer Success, and Operations can collaborate efficiently.

You will be responsible for the end-to-end process landscape – from contract signing to operational implementation – ensuring that commercial goals and technical feasibility are always aligned. You will lead the Business Operations team and report directly to the Head of Customer Success & Business Operations.

Responsibilities

• Leadership & Responsibility: Lead and develop the Business Operations team (Systems, Solution Engineering, Enablement), ensuring clear responsibilities, high performance, and continuous growth.
• Process Architecture & Velocity: Optimize the Lead-to-Cash process landscape with the clear goal of continuously reducing "Time-to-Value" (from signing to operational readiness). Ensure seamless handoffs between Sales, Solution Engineering, Operations, and Customer Success.
• System & Data Ownership: Own HubSpot and manage the integration of the entire Commercial Tech Stack to ensure data consistency and transparency.
• Deal Desk & Quality Assurance: Ensure that deals are technically and operationally valid before contract signing.
• Data & Reporting: Create a reliable data foundation for forecasts and management decisions.
• Enablement: Establish scalable infrastructures for onboarding and training, enabling Sales and Customer Success to optimally utilize our tools and playbooks.
• Continuous Improvement: Identify inefficient workflows and manual workarounds, replacing them with automation and standardization.
• Collaboration & Alignment: Act as a neutral interface between departments, resolve bottlenecks, and balance sales velocity with operational excellence.

Requirements

• Expertise & Experience: Bring several years of experience (5 years) in Revenue Operations, Business Operations, or Sales Operations – ideally in a SaaS, IoT, or B2B hardware environment – and possess demonstrable leadership experience.
• Technical Proficiency: Have excellent knowledge of CRM architectures (HubSpot at an admin level), automation tools (e.g., Make.com, n8n, etc.), BI, and reporting tools, along with a deep understanding of Deal Desk, CPQ, and CLM processes.
• Strategic & Analytical Thinking: Recognize interconnections within the big picture and translate business goals into clear, scalable processes and systems.
• Ownership & Accountability: Take responsibility for the stability, efficiency, and development of Business Operations.
• Diplomacy & Assertiveness: Make clear decisions under pressure and constructively question processes.
• Internal Customer Focus: Understand Sales, Customer Success, and Operations as your internal customers and act proactively in their best interest.
• Leadership & Role Model: Lead your team as a mentor, sparring partner, and role model.
• Structured Work Approach: Maintain an overview even with complex projects and multiple stakeholders.
• Language Skills: Speak German very well and have good English skills, both written and spoken.

The Team

The team consists of 2-3 colleagues.

Application Process

1. First online interview with HR (approx. 30 min)
2. Second online interview with the relevant department (approx. 30 min)
3. In-person meeting & Case Study (live) (approx. 90 min)

Benefits:

N/A

Salary:

Min: N/A Max: N/A Currency: EUR

Remote Model:

N/A

Location:

Germany