Support Engineer

Key Responsibilities

• Provide L3 support for clients regarding Intune and Exchange-related issues
• Maintain Intune policies and devices in line with evolving technologies
• Manage and oversee both on-premises and online Exchange environments
• Collaborate with stakeholders to understand business requirements and implement appropriate solutions
• Develop and maintain documentation for configurations, processes, and procedures
• Provide technical support and guidance to end-users and IT staff
• Stay updated on the latest developments and best practices in Exchange and Intune
• Will be the technical SPOC interacting with the client and also with L1/5 teams and COE teams
• Will be the first escalation level for resolving operational incidents. On-Call support is required on a rotation plan.

Team Leadership

• Is able to give guidance to internal and external team members
• Acting as functional and technical lead in his/her area of competence
• Functional management of team members in his/her area of competence
• Is able to define Standard Operation Procedures in alignment with the client to improve operational stability

Skill Requirements

Core Responsibilities

1. Exchange On-Premises Administration

• Manage and maintain Exchange Server 2016/2019 architecture
• Administer Database Availability Groups (DAGs), lagged copies, quorum, and site resiliency
• Execute database mount/dismount, reseeding, failover/failback operations
• Maintain Client Access services (Autodiscover, EWS, MAPI/HTTP, OWA/ECP)
• Manage certificates (SAN certificates, SMTP/TLS certificates, Auth certificates)
• Monitor and troubleshoot transport pipeline, queues, agents, and protocol logs

2. Exchange Online (EXO) Administration

• Manage mailboxes, shared mailboxes, groups, resource mailboxes, aliasing
• Configure and troubleshoot transport rules, mail flow connectors, journaling, and anti-spam/anti-phish policies
• Operate Purview features (retention labels, DLP policies, holds, and compliance)
• Administer Defender for O365 (Safe Links, Safe Attachments)
• Implement mailbox governance, auditing, eDiscovery Standard/Advanced workflows

3. Hybrid Environment Support

• Deploy and maintain Hybrid Configuration (HCW) for coexistence
• Manage MRS Proxy, migration endpoints, OAuth, and FreeBusy federation
• Troubleshoot cross-premises mail flow, headers, hybrid auth, and sync issues
• Maintain namespace, certificate, DNS, and connector alignment across environments

4. Mail Flow Security

• Manage inbound/outbound connectors, smart hosting, MX records, and routing logic
• Implement and troubleshoot SPF, DKIM, and DMARC
• Maintain TLS standards and secure mail transport to partners
• Troubleshoot NDRs, 4xx/5xx, throttling, delivery issues, and queue congestion
• Monitor anti-spam rules, spoofing incidents, and transport agent behaviors

5. Identity & Authentication

• Operate Entra ID Connect (AAD Connect or Cloud Sync)
• Understand Conditional Access, MFA, OAuth scopes, and Modern Authentication
• Troubleshoot directory sync issues (softmatch, hardmatch, proxyAddress conflicts)

6. Client Connectivity & User Experience

• Support Outlook, Win/Mac Outlook, Mobile, and ActiveSync clients
• Troubleshoot MAPI/HTTP, autodiscover loops, profile corruption, and latency issues
• Resolve shared mailbox performance, delegate access issues, calendar inconsistencies

7. Migrations & Transformation

• Perform cutover, staged, and hybrid migrations using MRS batches/endpoints
• Migrate public folders, legacy to modern archives, PST ingestion, and mail routing changes
• Decommission legacy systems (Exchange 2010/2013) and prepare modernization paths

8. Troubleshooting & Root Cause Analysis

• Act as Tier 3/4 SME for major incidents and critical escalations
• Use protocol logging, message tracking, ExRCA, MFCMAPI, and network tracing
• Perform RCAs for outages, client failures, data inconsistencies, and performance issues

9. Automation & Scripting

• Develop and maintain PowerShell scripts for provisioning, reporting, and configuration
• Automate migration tasks, mailbox lifecycle, and compliance reporting
• Generate mailbox usage, transport logs, and security policy audit reports

10. Documentation & Governance

• Create runbooks, SOPs, DR plans, and hybrid reference architectures
• Maintain change records, rollback plans, and design/operational documentation
• Ensure compliance with security baselines, audit requirements, and best practices

Qualifications

• Strong knowledge of Microsoft Intune, Exchange On-prem, and Online
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Relevant certifications
• Language requirements: German (at least B2, better C1), English (at least B2, better C1)

Benefits

• N/A

Salary

• MinSalary: N/A
• MaxSalary: N/A
• SalaryCurrency: EUR

Remote Model

• N/A

Country Code

• de