Werkstudent Reklamationsbearbeitung Mastercard (m/w/d)

Job Description

As a working student in Claims Management (m/f/d) in the Mastercard team, after comprehensive training, you will be independently responsible for the complete processing of payment disputes for credit card holders. You will also have direct contact with credit institutions, cardholders, and Mastercard.

Work location is Saarbrücken.

What awaits you:

• An exciting working student position with up to 20 hours per week (during semester breaks, possibly up to 40 hours per week)
• Collegial atmosphere and good onboarding
• Attractive vacation policy (equivalent to 30 days of vacation for full-time employment)
• Modern, easily accessible office in the heart of Saarbrücken with height-adjustable desks, laptop, and good technical equipment
• The possibility to work up to 50% remotely from home after training
• Modern canteen with meal allowance, as well as coffee, tea, and water included

Your tasks:

• Initial processing and later more complex reprocessing of claims cases
• Analysis of transaction data to identify the correct claim situation
• Telephone and written communication with cardholders to find solutions and ensure customer satisfaction
• Correspondence also in English

What you bring:

• Enrolled student (m/f/d) at a university or college in a business administration degree program, ideally with a focus on purchasing
• Conscientious and structured way of working, as well as good analytical skills
• Strong communication skills and enjoyment of working with various departments and external partners
• Willingness to work in the afternoon until 7 PM
• A reliable, solution-oriented approach

Work Locations

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• 66111 Saarbrücken