Technical Solution & Success Manager (m/f/d)

ryd GmbH

Your Tasks

As a Technical Solution & Success Manager, you will be the technical cornerstone of our partner relationships. You will guide partners through their integration journey, ensuring they leverage our solution effectively and achieve their business goals. Your deep technical expertise, combined with exceptional communication skills, will be vital in turning partner challenges into product enhancements and driving overall ecosystem success.

What You'll Get To Do:

• Partner Integration & Guidance: Act as the primary technical point of contact for our OEM, API, and Fleet partners (ranging from large enterprises to SMEs), guiding them through the entire integration lifecycle. You'll maintain and advocate for best-in-class integration guidelines.
• Technical Advisory & Enablement: Translate complex technical concepts into clear, actionable guidance. You'll be adept at explaining our REST, OpenAPI/Swagger, gRPC, and SOAP APIs, conducting technical workshops, and finding optimal integration solutions tailored to our partners' needs.
• Performance Monitoring & Optimization: Proactively monitor and analyze each partner's success and performance KPIs. Utilizing tools like Graylog, Superset, Checkmk, Google Analytics, and Firebase, you will identify potential API call problems (e.g., error rates, latency, usage patterns) and advise on necessary changes to optimize their integration and performance.
• Voice of the Partner: Be the internal champion for our partners. Gather their feedback, problems, and technical requirements, converting them into clear, actionable product improvement proposals. You'll collaborate closely with our Product Development team to align on priorities and ensure partner needs are met.
• Reporting & Insights: Own the internal partner success and performance reporting. This includes setting up monitoring dashboards, defining key alerts, and providing regular insights to internal stakeholders, ensuring we stay ahead of potential issues and celebrate successes.
• Problem Resolution: Step in with your deep solutions expertise when complex technical issues arise that require more than frontline support, ensuring swift and effective resolution for our partners.

Your Qualifications

• Mid-Level Experience: You have relevant professional experience (e.g., in a Technical Account Manager, Solutions Engineer, or Technical Partner Manager role) where you've worked with external partners on complex technical integrations.
• API & Integration Mastery: A profound understanding of API technologies and protocols, with hands-on experience in REST and OpenAPI/Swagger. Familiarity with gRPC and SOAP is a strong plus. You can read, write, and explain API interfaces with ease and propose improvements to internal stakeholders.
• Data & Monitoring Savvy: Practical experience working with BI, log management, and performance measuring platforms. Direct experience with Graylog, Superset, Checkmk, Google Analytics, and/or Firebase is highly desirable. You are skilled at monitoring API usage and identifying potential issues through data.
• Exceptional Communication: Fluent in English (a must-have); proficiency in German is a strong plus.
• Problem-Solver & Analytical Thinker: A natural inclination to dissect technical problems, identify root causes, and propose effective solutions. You are quick-thinking, proactive, and highly analytical in your approach.

Your Perks

• #shapingryd is one of our values, as we believe that transforming from Start-up to Scaleup can only be achieved together.
• We trust that #bettertogether can only be achieved by you taking ownership from day one.
• We want to have our employees with us for the long haul. You get a permanent employment contract, competitive salary and a company pension scheme.
• As a Ryder, you work flexibly from home up to two days a week and enjoy three team days in the Munich office (S-Bahn Donnersberger Brücke).
• Professional onboarding package and buddies: From day one, you will be part of our monthly onboarding and buddy programme. Special: In addition to a buddy from the team, you will get to know a buddy from another area of the company on your first day, which will make it easier for you to get started with us.
• The professional and personal development of our Ryders matters to us. We recognise potential and enhance it. Join us and write your own success story.
• Never Stop Learning! You will get a training budget per year that you can freely allocate to our professional development.
• You want to work from anywhere for a change? With RydFlex you can work abroad for upto 6 weeks anywhere within the EU.

Contact

Alexandra Wechslberger Recruiting Manager

ryd GmbH Landsberger Str. 94 80339 Munich, Germany ryd.one