GTM Engineer / Customer Success
Eckdaten
Arbeitsmodell
Company: Sales-Automation.ai
Team: Customer Success
Location: Fully remote
Working hours: German timezone required
Language: German native speaker, strong English proficiency
Start: As soon as possible
About Sales-Automation.ai
Sales-Automation.ai builds AI-first sales engines for complex B2B companies --- from signal to sale.
We help B2B companies identify the right target accounts, enrich and prioritize data, design and execute multi-channel outbound campaigns, manage LinkedIn and email outreach, qualify responses, and turn opportunities into pipeline.
We are now looking for another GTM Engineer / Customer Success Manager to join our Customer Success team.
This role combines customer success, GTM consulting, technical execution, campaign management, and hands-on automation.
Role Mission
As a GTM Engineer in our Customer Success team, you become one of the first contact persons for our customers.
You will onboard new customers to our platform, understand their goals, design their GTM setup, build outbound campaigns, manage execution, and make sure customers get real business outcomes.
This is a consulting-heavy role with strong technical depth. You need to understand customers, translate their business goals into GTM systems, and operate the workflows that create pipeline.
You are responsible for the customer first-hand.
Responsibilities
Customer Success & Consulting
You will:
- Onboard new customers to our platform and processes
- Act as the first contact person for your customers
- Understand customer goals, ICPs, markets, offers, and sales processes
- Consult customers on GTM strategy, outbound structure, targeting, and campaign logic
- Manage enterprise customers professionally and reliably
- Keep the customer at the center of everything you do
- Handle complex cases with ownership, structure, and calm execution
GTM Engineering & Automation
You will build and manage GTM workflows using tools such as:
- Clay
- n8n
- LinkedIn Sales Navigator
- Email outreach platforms
- CRM systems such as HubSpot or Salesforce
- AI tools
- Data enrichment tools
- No-code and low-code automation systems
You should be technically strong enough to build, improve, and troubleshoot GTM workflows yourself.
Experience with vibe coding, AI-supported prototyping, or building lightweight internal tools is a strong plus.
Campaign Design & Execution
You will be responsible for designing, executing, and managing multi-channel outreach campaigns across:
- CRM workflows
- Data enrichment
- Lead scoring
- Pipeline handover
- Reporting
This includes:
- Building target account lists
- Structuring buyer personas
- Creating campaign logic
- Managing outreach execution
- Monitoring performance
- Improving campaigns based on data
- Making sure qualified opportunities are handed over cleanly
Platform & Product Collaboration
You will work closely with:
- Product
- Sales
- Customer Success
- Operations
Because you work directly with customers, you will also help us improve our SaaS platform further by bringing in customer feedback, process gaps, automation ideas, and product improvement suggestions.
What We Are Looking For
You are a strong fit if you:
- Have experience in Customer Success Management
- Have worked with enterprise customers, ideally from known brands
- Understand B2B sales, outbound, and pipeline generation
- Have technical expertise in GTM tools such as Clay and n8n
- Can design, execute, and manage multi-channel outbound campaigns
- Are confident working with LinkedIn and email outreach
- Can consult customers and challenge them constructively
- Are highly structured, reliable, and detail-oriented
- Put the customer first
- Are comfortable taking full responsibility for customer outcomes
- Speak German at native level
- Have strong English proficiency
- Can work fully remotely while committing to German timezone hours
Nice to Have
- You are based in or around Munich
- You bring your own GTM stack, workflows, templates, or tool preferences
- Experience with vibe coding
- Experience with AI agents or AI-supported sales workflows
- Experience with HubSpot or Salesforce
- Experience in SaaS, enterprise sales, RevOps, Growth Ops, or Sales Ops
- Basic understanding of APIs, webhooks, or workflow automation
Success in This Role Looks Like
After 3 months, you should be able to:
- Independently onboard new customers
- Understand their GTM setup and translate it into campaigns
- Build and manage LinkedIn and email outreach workflows
- Operate customer campaigns reliably
- Communicate clearly with enterprise customers
- Identify problems early and solve them proactively
After 6 months, you should be able to:
- Own several customers end-to-end
- Improve customer results through better targeting, messaging, data, and workflows
- Build more advanced GTM automations
- Contribute ideas to improve our SaaS platform
- Handle complex customer situations independently
- Become a trusted advisor for your customers
Benefits
- Join a bootstrapped, exciting, international, and fun team
- Work from anywhere, as long as you can commit to German timezone hours
- Take full responsibility for new customers from onboarding to execution
- Grow every day with us and learn to handle complex B2B and enterprise cases
- Join a Customer Success team of 4 people with extremely high impact
- Work hand in hand with Product, Sales, and Customer Success
- Help us develop our SaaS platform further based on real customer needs
- Be part of a team with very different personalities, backgrounds, and hobbies
How to Apply
Please send us:
- Your CV or LinkedIn profile
- A short note on why this role fits you
- Examples of GTM workflows, campaigns, automations, or customer projects you have worked on
- Bonus: Send us a short Loom video explaining one GTM workflow, automation, or customer success process you have built or managed before.
