Telefonischer Kundenbetreuer (w/m/d) im Gesundheitswesen

About this job

We are Sanvartis, one of the leading multi-channel communication service providers in the healthcare sector -- with a lot of heart and passion! We inform, advise, and support our healthcare specialists on all matters of medicine, pharmacy, and healthcare through modern telecommunication media. Together with our sister companies, we are among the market leaders in healthcare information services. What sets us apart? Strong customer orientation, a trusting collaboration, and shared growth! For us, people are the focus -- our team is the heart of our company. We live an open "du" culture where diversity is celebrated and valued! Become part of our team and apply now for our location in Duisburg as:

Telephone Customer Service Representative / Career Changer for On-Call Medical Service (m/f/x) -- up to 60% home office in full-time, part-time, mini-job, or as a working student

What you get:

• Plannability and freedom: You have predictable working hours, the option for night shifts, can work up to 60% from home after successful training, and have access to a modern, light-filled office in a central location directly at Duisburg main station.
• Structured onboarding: We support you from the beginning with intensive training so that you can confidently navigate your new area of responsibility.
• Community and feel-good atmosphere: We offer ergonomic workstations, fresh fruit, break areas for chatting, and kitchens with coffee, tea, and water -- all for your well-being.
• A work culture that connects: Expect an open "du" culture, helpful colleagues, and a appreciative collaboration.
• Fun and team spirit: Experience exciting team events and activities regularly that make everyday work varied.
• Mobility and extras: We cover most of your JobTicket and also offer JobRad leasing, an EdenRed card, and exclusive employee discounts.

What awaits you:

• The first contact makes the difference: As the first point of contact, you will receive incoming calls for the on-call medical service and/or specialist referral. Here you show your empathy and communication talent.
• Finding the right path together: Support us in generating the right level of care for our patients.
• Organizing urgent appointments: Whether it's appointment scheduling for specialists or our telephone patient contact, you'll provide active support!
• Precise documentation: Be the first point of contact for our patients and document all important information for subsequent care.

What you bring:

• Openness to new things: Training in a commercial or medical profession is an advantage, but not a requirement -- career changers are very welcome!
• Enjoy interacting with people: You are communicative, resilient, and enjoy helping others over the phone.
• A helpful personality: You are empathetic, friendly, and interested in health topics.
• Technical skills: You are comfortable using IT-supported programs and MS Office.
• Flexibility and commitment: You are willing to work between Monday and Sunday from 7 am to 11 pm.

We look forward to your application. Feel free to visit us at www.sanvartis.de.