Business Process Expert

Business Process Expert (m/f/d)

Location:

• Berga-Wünschendorf Sartorius AG Apply Now

Employment Details:

• Working Hours: Full-time
• Type: Permanent
• Qualification Level: Activities with varying qualifications

Desired Skills & Knowledge:

• Network
• SAP HANA
• Compliance
• CRM System
• START
• Progress
• Open Office
• SAP S/4HANA
• Administration
• Hybrid
• Process Management
• Mentoring
• Support
• Biotech
• Industrial Engineering
• Engineering
• TARGET

Our Benefits:

• Home office
• Coaching
• Further training measures

Job Description:

As a growing global life science company, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers.
• Large, Modern Campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio, and daycare center.
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, and a "buddy" as a point of contact.
• Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on numerous topics, such as coaching, agile working, and a business women network.

Your Responsibilities:

We are looking for a Business Process Expert (x|f|m) for the Service Process Development department at Sartorius Stedim Biotech GmbH in Göttingen. In the Process Improvements & Compliance - Service area, we shape the service processes of tomorrow. Our Service Process Development team is responsible for the design, implementation, and improvement of global end-to-end service processes, increasingly leveraging digitalization and AI-based solutions. The team looks forward to shaping the future together with you. This position is available on a full-time basis and offers a hybrid working model, combining on-site presence at our Göttingen Campus with the opportunity for remote work.

Grow with us - Your Responsibilities:

• Develop, implement, and optimize global end-to-end service processes with a focus on efficiency, quality, and customer experience.
• Work in interdisciplinary and international (sub)projects and take responsibility for the functional coordination of complex workstreams.
• Coordinate international project participants, manage stakeholders, monitor project progress, and ensure that goals are achieved.
• Analyze and document process, system, and business requirements from operational service.
• Specify business requirements and support their implementation in the system landscape (e.g., SAP S/4HANA, CRM, or service applications).
• Analyze the interaction of relevant applications within service processes and evaluate their impact on end-to-end process performance.
• Actively shape the introduction of digital and AI-based solutions in service.
• Create process documentation and training materials and empower service teams to apply global processes.
• Facilitate workshops, communicate change processes, and promote acceptance of new ways of working.

Your Profile:

• University degree (e.g., industrial engineering, business administration) or relevant vocational training with several years of experience in business process management.
• In-depth understanding of service processes and structures in global, complex organizations.
• Experience in managing or coordinating projects and dealing with different stakeholders.
• Experience in a technically oriented service environment and a good understanding of process-relevant, integrated service applications - ideally including CRM and service platforms and their interfaces.
• Interest in digitalization and AI-based process solutions, as well as the ability to pragmatically transfer new technologies into processes.
• Excellent ability to prepare complex content in a manner appropriate for the target audience and to communicate changes effectively.
• Analytical, structured, and solution-oriented approach to work, combined with strong organizational skills and strategic thinking.
• Very good English skills and willingness to travel internationally (approx. 10%); German language skills are an advantage.
• Identification with our values of sustainability, openness, and joy.

Professional Requirements:

• Coaching and Mentoring

Personal Skills:

• Networking

Application:

Apply Now

Industry:

Industrial / Technical

Employer:

Sartorius AG

Address:

Sartorius AG Weender Landstr 94 108 37075 Göttingen

Web:

http://sartorius-mechatronics.com