Business Process Expert (x|f|m) Service Process Development – Hybrid

About the Role

We are looking for a Business Process Expert (x|f|m) for the Service Process Development department at Sartorius Stedim Biotech GmbH in Göttingen. In the Process Improvements & Compliance -- Service area, we shape the service processes of tomorrow. Our Service Process Development team is responsible for the design, implementation and improvement of global end-to-end service processes -- increasingly leveraging digitalization and AI-based solutions. The team looks forward to shaping the future together with you. This position is available on a full-time basis and offers a hybrid working model, combinig on-site presence at our Göttingen Campus with the opportunity for remote work.

Your Responsibilities

• Develop, implement, and optimize global end-to-end service processes with a focus on efficiency, quality, and customer experience
• Work in interdisciplinary and international (sub)projects and take responsibility for the functional coordination of complex workstreams
• Coordinate international project participants, manage stakeholders, monitor project progress, and ensure that goals are achieved
• Analyze and document process, system, and business requirements from operational service
• Specify business requirements and support their implementation in the system landscape (e.g., SAP S/4HANA, CRM, or service applications)
• Analyze the interaction of relevant applications within service processes and evaluate their impact on end-to-end process performance
• Actively shape the introduction of digital and AI-based solutions in service
• Create process documentation and training materials and empower service teams to apply global processes
• Facilitate workshops, communicate change processes, and promote acceptance of new ways of working

What will convince us

• University degree (e.g., industrial engineering, business administration) or relevant vocational training with several years of experience in business process management
• In-depth understanding of service processes and structures in global, complex organizations
• Experience in managing or coordinating projects and dealing with different stakeholders
• Experience in a technically oriented service environment and a good understanding of process-relevant, integrated service applications -- ideally including CRM and service platforms and their interfaces
• Interest in digitalization and AI-based process solutions, as well as the ability to pragmatically transfer new technologies into processes
• Excellent ability to prepare complex content in a manner appropriate for the target audience and to communicate changes effectively
• Analytical, structured, and solution-oriented approach to work, combined with strong organizational skills and strategic thinking
• Very good English skills and willingness to travel internationally (approx. 10%); German language skills are an advantage
• Identification with our values of sustainability, openness, and joy

What we offer

As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
• Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
• Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.