About Simpli immo\n\nSimpli immo is part of simpli bot: an AI-powered process software for real estate agents. We are changing how sales works in the industry -- moving away from chaos and paperwork towards smart processes, automation, and measurable results.\n\nOur Mission: To make real estate agents more successful.\n\nWe automate routine tasks, link data-based processes, and ensure that only leads ready to buy land in the calendar.\n\n## Your Role\n\nAs a (Junior) Customer Success Manager (m/f/d), you are the face of Simpli immo to the customer. You ensure that our customers are not just "connected" after setup -- but truly use the software, see results, and remain happy in the long term.\n\nIn short: You turn customers into fans.\n\n## Your Responsibilities\n\n* Onboarding & Activation: You will guide new customers after technical setup and get them actively using the software quickly.\n* Relationship Management: You are the first point of contact for your customer base, maintain proactive contact, and build trust.\n* Strategic Consulting: You conduct regular review calls, analyze usage & results, and provide clear recommendations on how customers can get even more out of Simpli immo.\n* Support & Solution Finding: You identify challenges early, answer questions, and work with our tech team to find the best solution.\n* Feedback & Product Improvement: You collect customer feedback and work closely with the team to further develop Simpli immo.\n* Success Measurement: You keep an eye on key KPIs (e.g., activity, NPS, ROI) and proactively initiate measures.\n\n## Your Qualifications\n\n* 1-3 years of professional experience in Customer Success, Account Management, Onboarding, or Technical Support (less experience is acceptable for a junior role, motivation and learning curve are key).\n* You are communicative, empathetic, can explain things clearly, and effortlessly build relationships.\n* Passion for Customer Success: You want your customers to become measurably more successful and are only satisfied when they are!\n* Tech Affinity & CRM Experience: You are proficient with digital tools and CRMs (e.g., HubSpot, Salesforce, Pipedrive) and enjoy quickly mastering new software.\n* You are communicative, empathetic, can explain things clearly, and effortlessly build relationships.\n* Self-driven & Responsible: You work in a structured and independent manner, prioritize effectively, and do not require micromanagement.\n* Fluent German and solid English skills.\n\n## What We Offer\n\n* 100% Remote: All you need is a quiet workspace and a registered residence in Germany.\n* Legendary Company Events: Whether it's a weekend together in Berlin or at Tim's finca in Mallorca. We celebrate successes together in person!\n* Attractive Salary Package: Fixed salary + performance-based bonuses.\n* Team Spirit Despite Remote: Regular virtual company meetings and open communication foster real team spirit.\n* Intensive Onboarding & Mentoring: You'll receive everything you need to get started: structured onboarding, deep insights into our software, and a mentor by your side.\n* Responsibility from Day 1: You will quickly take ownership of your own customer base.\n* Rapid Development: Feedback, mentoring, training, and an environment where you can grow quickly.\n\nLet's make it happen.\n\nIf you have drive and are eager for real responsibility: Let's talk.\n\n## Our Application Process\n\n1. Upload your CV\n2. Online Assessment (link provided after application)\n3. Virtual Interview with Max\n4. Meet & Greet with a Founder (Tim)\n\nPlease Note: Only applications with a successfully completed assessment and a submitted CV will be considered.
