Business Development Executive

Business Development Executive

Job Description

Unleash your potential and join the team redefining the future of administration!

Who We Are

At SmartPA, we don't just support businesses - we transform them.

Our mission is bold and ambitious: to revolutionise administrative and PA support by combining cutting-edge technology, innovative strategies, and human expertise. Trusted by global leaders across industries like tech, automotive and retail we deliver tailored solutions that enhance efficiency and add real value.

We're dynamic, client-focused and creative -- no two days are the same! As we continue our rapid growth, this is your chance to join us on our journey to becoming the most optimised administrative organisation in the world.

If you're ready to challenge the status quo, create meaningful impact, and shape the future of business support, we want to hear from you!

Key Responsibilities and Skills

As a Business Development Executive at SmartPA, you'll be a part of our Client Engagement team that is responsible for delivering exceptional experiences to our SME clients, championing relationships that drive long-term value and client success. You'll channel your passion for sales and strong communication skills to deeply understand client pain points and effectively educate them on how our support can solve their challenges and unlock value. You'll also combine commercial strategy and operational excellence to ensure every engagement showcases the full impact of SmartPA's offering.

Here's how you'll make a difference:

• Drive SME Sales Strategy: Execute targeted SME sales strategies that exceed revenue targets. Collaborate across teams to enhance lead generation, nurture pipelines, and convert prospects into long-term clients through consultative selling.
• **Deliver Seamless Onboarding:**Oversee a best-in-class onboarding experience for new SME clients. Ensure every engagement is set up for success by modelling best practices, embedding our methodology, and aligning onboarding to our SLAs.
• **Champion Client Success:**Act as a trusted advisor to our SME clients, building strong, long-lasting relationships. Monitor the client lifecycle, conduct strategic account management calls, and continuously identifying opportunities to optimise service and deliver meaningful value.
• Leverage Insight to Drive Value: Use data analytics to track team performance, client happiness, and sales metrics. Share actionable insights that inform business decisions, drive improvements, and elevate the client experience.
• Identify Growth Opportunities: Uncover areas for upsell and cross-selling through consultative conversations. Deepen client engagement by aligning SmartPA's full suite of services with each client' evolving needs.
• Collaborate Across the Business: Partner with Service Delivery, Marketing, and Finance to ensure a joined-up approach to client care, Share insights from client interactions to inform service enhancements and strategic planning.

Skills

About You

You're a driven, solution-oriented professional with a passion for creating value and making an impact.

Here's what we're looking for:

• A passion for excellence and an excitement for redefining the PA and admin sector with innovative, best-in-class solutions.
• An entrepreneurial spirit! You thrive in a fast-paced environment where you can take initiative and manage your workload independently.
• You're skilled at building relationships, uncovering client needs and crafting bespoke solutions through a consultative approach
• Exceptional communication skills where you can confidently connect with clients and internal teams alike.
• Positive energy! You're enthusiastic, collaborative and a genuine team player, bringing a fun, engaging approach to your work.

Experience

What You'll Need

Essential:

• 2 years minimum in a B2B sales role ideally within professional services.
• Demonstrated ability to manage the full client journey, from sales, onboarding and account management.

Desirable:

• Experience in the BPO market or a similar field would be a bonus.

Work Remotely

Yes, 1 day per week at home.

Salary

£25,000 - £35,000

Schedule

Monday - Friday, 9am - 5.30pm (flexitime available, core hours 10am - 4.30pm)

Job Type

Full-time Permanent

What's in it for you?

At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salary including commission: Reflecting your skills and contributions.
• Yearly Bonuses: Performance-based rewards for you and your team.
• Flexibility: Work from home 1 day per week.
• **Flexi-time Initiative:**Work when you're most productive, with core hours from 10:00--16:30.
• 33 Days Holiday: Time off to recharge and be your best.
• Growth Opportunities: Learn, grow and advance your career in a rapidly expanding company.
• Employee Assistance Programme: Offering wellness tools and unlimited counselling sessions.

About us

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world's largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals