Stellenbeschreibung
Head of Franchise (m/f/d)
Location: Berlin, Germany (Hybrid)
A leading global technology and food delivery platform is seeking a Head of Franchise to lead a high-performing Enterprise Account Management team responsible for strategic national franchise partners. This senior leadership role combines commercial strategy, P&L ownership, people leadership, and customer growth, driving long-term partnerships while delivering ambitious revenue and profitability targets.
Key Responsibilities
- Develop and execute the commercial strategy for a portfolio of enterprise franchise and national brand accounts.
- Lead a multi-layered team of Account Managers and Customer Success Managers, including coaching and developing people leaders.
- Drive revenue growth through account expansion, upselling, renewals, and long-term strategic partnerships.
- Own portfolio performance, balancing commercial growth with profitability and sustainable P&L management.
- Lead complex commercial negotiations and support the closure of high-value strategic opportunities.
- Build strong executive-level relationships with key customer stakeholders and franchise partners.
- Identify operational inefficiencies and implement scalable process improvements to maximise team performance.
- Collaborate cross-functionally with operations, sales, strategy, and leadership teams to execute business priorities.
- Translate business strategy into actionable commercial plans and measurable team objectives.
- Foster a high-performance culture through coaching, performance management, and leadership development.
Requirements
- 5 years of experience in enterprise sales, strategic account management, or commercial leadership.
- 3 years of people management experience, including leading managers and multi-layered teams.
- Proven experience managing strategic customer portfolios with P&L responsibility.
- Strong commercial negotiation and relationship management skills.
- Experience operating in fast-paced, high-growth, and ambiguous business environments.
- Demonstrated success building, coaching, and leading high-performing commercial teams.
- Strategic thinker with the ability to translate business objectives into operational execution.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience within food delivery, hospitality, technology, e-commerce, SaaS, or digital marketplace environments is highly desirable.
What's on Offer
- Hybrid working model with regular in-office collaboration.
- Competitive salary with bonus and equity opportunities.
- Comprehensive employee benefits package.
- Opportunity to lead a high-impact commercial function within a global technology business.
- Fast-paced, collaborative environment with strong career development opportunities.
Industry: Technology / Food Delivery / E-commerce / Digital Marketplace / Enterprise Sales
