About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis--St. Paul, our diverse team of 750+ employees supports 2,000+ customers---reaching over 16.4 million employees---in transforming their employee experience.
We are proud to be a Unicorn company---privately valued at over $1 billion---demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.
We are looking for a Design Engineer to join our growing Customer Care team. This senior individual contributor role sits at the intersection of design, frontend technology, and customer consulting, and plays a key part in driving customer adoption, product usage, and long-term success.
You bring deep expertise in UI/UX, frontend development, and SaaS consulting, and are passionate about translating customer needs into scalable, high-quality platform solutions. You think from the customer's perspective and help them maximize the value of Staffbase --- visually, technically, and strategically.
To support our customers, this role covers Monday to Friday, 9:00 am -- 6:00 pm CET.
What you'll be doing
- Act as a trusted technical and design advisor for enterprise customers and key stakeholders
- Translate business and technical requirements into UI/UX, styling, and frontend customization solutions aligned with product best practices
- Enable customers to build modern, accessible, and brand-consistent applications using Staffbase configuration options, custom frontend techniques, and AI-assisted capabilities
- Create mockups, prototypes, and design concepts to support decision-making
- Design and support frontend implementations using HTML, CSS, JavaScript, JSON, and modern frameworks (e.g. REST APIs, React ecosystem)
- Provide expert guidance on theming, custom CSS, layout strategies, and component- and widget-based architectures
- Own design-driven implementations end-to-end throughout onboarding and the customer lifecycle
- Partner with Technical Support Engineers, Onboarding Specialists, and Customer Care Agents on complex customer projects
- Identify technical risks, edge cases, and scalability concerns to prevent recurring issues
- Lead customer workshops with design, frontend, and technical teams and define implementation roadmaps
- Collaborate closely with Product Designers, UX Researchers, Frontend Engineers, and Customer Success Managers
- Bring structured customer feedback into product discussions to influence roadmap priorities and usability improvements
- Improve internal processes, documentation, and best practices with a focus on quality and efficiency
- Act as a Staffbase product expert with a strong customer-service mindset
What you need to be successful
- 3+ years of experience in frontend development, web design, technical consulting, professional services, or equivalent hands-on SaaS experience
- Degree in Visual Communication, Graphic Design, Interaction Design, Web Engineering, or comparable practical background
- Proven experience working with enterprise customers and cross-functional teams including Sales, Customer Success, Consultants, and System Integrators
- Track record of contributing to or leading complex, deadline-driven technical projects
- Strategic and execution-focused, able to translate vision into impactful results while thriving in fast-paced SaaS environments with shifting priorities
- Strong command of HTML5, CSS3, and JavaScript, with hands-on experience in React and modern frontend ecosystems
- Working knowledge of Tailwind CSS and component-based design systems
- Confident with tools such as Figma, Adobe XD, Photoshop, Illustrator, Miro, or similar
- Strong design sensibility and the ability to solve complex visual and UX challenges across platforms
- Highly organized, proactive, and quality-driven team player with a curious mindset and a passion for continuous learning and collaboration
- Deep commitment to Accessibility (WCAG) and usability principles
- Experience with JSON, XML, and API-driven, data-oriented frontend architectures
- Business-fluent German and English communication skills with the ability to explain complex technical concepts to diverse audiences
- Strong presentation and stakeholder-management skills
What You'll Get
- Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we're offering a company pension scheme
- Volunteers Day - you'll get one day off per year for supporting a social project
