Kundenbetreuer Pflegeversicherung (m/w/d)

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Location: Berlin, Cottbus, Münster, Frankfurt am Main, Rosenheim Employment Type: Full-time, Permanent Start Date: As soon as possible

About BAHN-BKK

With over 580,000 satisfied policyholders, BAHN-BKK is one of Germany's largest company health insurance providers. As a statutory health insurance fund with a focus on prevention, we see ourselves as a competent, reliable, and innovative health partner for our customers.

Your Responsibilities:

• Clarify policyholder inquiries, provide comprehensive advice, and offer information on applications and benefit entitlements within social insurance law, with a focus on statutory long-term care insurance.
• Manage the complete processing of claims for benefits in kind and cash, ensuring smooth handling.
• Coordinate and process reimbursement claims in collaboration with other teams, service points, and competence centers within the scope of benefit provision.
• Conduct consultations with the Medical Service of Health Insurance (Medizinischer Dienst der Krankenversicherung) as part of your duties.
• Process lists as part of structured and targeted quality and cost management.

Your Profile:

• Completed training as a Social Insurance Specialist (Sozialversicherungsfachangestellte/r) (m/f/d) in health insurance, or equivalent training, or several years of professional experience in the benefits department of a health insurance company.
• Very good knowledge of the benefits law of statutory long-term care insurance.
• Enjoy working in a team and actively contribute to a constructive and productive work environment.
• Focus on the needs of policyholders and provide friendly support.
• Good MS Office skills.

What We Offer:

• A crisis-proof job.
• Flexible working hours (38-hour week, generous working time framework without core hours).
• Option for mobile working (partial).
• Vacation entitlement of at least 30 days, which can be increased through a choice model and unlimited flex days.
• Monthly employer subsidy for the "Deutschland-Ticket".
• A collegial atmosphere in a dedicated, competent, and reliable team.
• Market-competitive salary according to our internal collective agreement.
• Supplemental health insurance and benefits related to company pension schemes.
• Comprehensive occupational health management.

Are you looking for the next step in your career? We look forward to receiving your application – become part of our dedicated team now via the following link!