Experte Widerspruchsbearbeitung (m/w/d)

About Us\n\nWe are proud to stand by the side of our more than 12 million insured members as a health partner. Over 15,000 employees are driving progress and making us a high-performing health insurance company. We grow through the ideas of our employees - innovation and service are at the core.\n\nThe Techniker Krankenkasse promotes the professional integration of people with disabilities and the equality of all genders. We stand for equal opportunities, development opportunities, and respectful interaction!\n\nEmployment is generally also possible on a part-time basis.\n\nHamburg | Full-time | Competence Center Appeals | Permanent\n\n## Your Role\n\nExpert in Appeals Processing (m/f/d)\n\nFocus: Membership and Contribution Law\n\nThe Competence Center Appeals handles appeals and social court proceedings nationwide for all matters concerning the member or employer-related membership and contribution areas, as well as the member-related benefits area. You can expect flat hierarchies and diverse professional development opportunities, challenging tasks with a high degree of personal responsibility and a great deal of creative freedom. This freedom is also reflected in the work-life balance. Individual working hours and the possibility of partial remote work are standard practice.\n\nIf you wish to submit an application, please click the "Apply" button after reading the entire description.\n\n## Your Responsibilities\n\n* Process appeals in the areas of membership and contribution law\n* Review appeals for legal and regulatory compliance in the interest of customers and TK\n* Independently prepare appeal decisions as a basis for the decisions of TK's appeals committees\n* Clearly explain the appeal decisions to our customers and make TK's decision understandable\n* Process and respond to BAS and executive board complaints related to appeals\n* Participate in future-oriented projects of the competence center in an agile environment\n\n## Your Profile\n\n* Completed law degree, completed training as a social insurance specialist, or comparable qualification with ideally several years of relevant professional experience\n* In-depth knowledge in the areas of membership and contribution law\n* Confident handling of administrative procedure law\n* Good oral and written communication skills and rhetorical skill\n* Quick comprehension\n* Affinity for digital media and services\n\n## What We Offer\n\n* 35.5-hour week\n* Company pension plan\n* 30 days of vacation plus additional time off on December 24th and 31st\n* Capital-forming benefits\n* Lifetime employment account\n* Subsidies for the Deutschlandjobticket\n* Flexible working hours\n* Partial home office\n* TK-Jobrad (company bicycle leasing)\n\nBenefits: Pension Plan\n\nRemote Model: Hybrid\n\nCountry Code: de