Stellenbeschreibung
Requirements
Must have:
- Proven experience as an IT Support Analyst, showcasing all-round technical skills.
- Excellent communication skills, including very good German and English.
- Microsoft Certifications or CompTIA Certifications.
- ITIL certification.
Responsibilities:
- Provide first and second-line technical IT support through the IT Service Desk, ensuring adherence to SLAs and KPIs. Support will be delivered via multiple channels (portal, phone, chat) to users across our global offices.
- Troubleshoot hardware, software, and basic network issues across various platforms and operating systems, requiring proficiency in several areas including; Office 365, soft-phone systems, Windows and Mac OS platforms.
- Install, configure, and maintain standard software and hardware, both onsite and remotely.
- Collaborate with the Corporate IT Service Teams for third-line escalation and project work.
- Participate in IT projects by supporting the deployment of new technologies.
- Maintain IT environments in regional offices, including conference room AV systems.
- Support remote offices, which will include some regional or international travel.
Company:
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match in a fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. Join our team of 3,000+ employees and be part of reshaping the labour market and becoming the worlds leading job platform. We offer a variety of benefits including 30 days of holidays, a hybrid working model, and an in-house gym, all while fostering an inclusive and diverse community.
Benefits:
- 30 days of holidays
- Hybrid working model
- In-house gym
- Inclusive and diverse community
