Stellenbeschreibung
Requirements
Must have:
- Proven experience in a Senior IT support role, within a global or multi-site environment.
- Excellent communication skills in German and English (written and verbal).
- Degree in Computer Science, Information Technology, or equivalent professional experience.
- Industry certifications; ITIL, Network A+ or Microsoft certifications.
- Willingness and ability to travel to regional and international office locations as required.
Responsibilities:
- Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction.
- Manage and resolve IT incidents and service requests independently, including critical issues, in line with ITIL-based incident and service request management best practices.
- Act as the primary technical escalation point for critical user issues and workflow-blocking incidents, ensuring SLA and KPI compliance.
- Deliver premium, personalised IT support to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication.
- Support and maintain regional office IT environments, including mentoring IT support staff and occasional regional or international travel when required.
Company:
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in a fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. Join our team of 4,000+ employees and be part of reshaping the labour market as we aim to become the worlds leading job platform. We offer a supportive community that values your life outside work and provides benefits such as 30 days of holidays plus extra days for the holidays, a hybrid working model, a pension scheme, and much more.
Benefits:
- MinSalary: 50000 EUR
- Remote Model: Hybrid
- Country Code: de
