Call Center Agent / Kundenberater (m/w/d) für RTL+ (Hybrid)

Job Offer: Call Center Agent / Kundenberater (m/w/d) for RTL+ (Hybrid) in Rostock

Start Date: January 5, 2026

What you can expect from us:

• A free subscription to the RTL+ streaming service.
• The security of an unlimited employment contract, starting a good and long-term collaboration with us.
• An hourly wage of €14.00 for a 40-hour work week, plus a performance bonus of €100 per month upon reaching project goals.
• Working hours are Monday to Friday between 9:00 AM and 7:00 PM.
• Optional weekend work (Saturdays and Sundays) from 9:00 AM to 4:00 PM is available for special RTL events (e.g., NFL games). A weekend shift still counts towards a 5-day work week.
• A hybrid work model is possible after successful onboarding, with necessary equipment provided for your home office.
• "Corporate Benefits" program offering exclusive discounts at renowned retail chains.
• A monthly meal voucher for on-site consumption.
• Partial reimbursement for work-station glasses to ensure optimal working conditions.
• A subsidized company/job ticket for public transport.
• Company pension scheme (VWL) for financial support.
• Health-conscious work environment with a break schedule: 5 minutes break every 60 minutes of screen time.
• Additional vacation days based on company tenure.
• Strong co-determination through a dedicated works council.
• Free fruit and water available at the location.

Your Responsibilities:

Actively engage in customer contact and provide support for the RTL+ project, one of Germany's leading streaming services. Potentially, you will also have the opportunity to work in a press project within a multiskill concept, focusing on written communication (no phone calls for this role).

• Customer-centric Consultation: Professionally advise and consult customers with a focus on solutions.
• Effective Communication: Handle customer inquiries via inbound phone calls and respond to written requests.
• Contract Management: Process changes to customer contracts, such as address or payment modifications.
• Problem Solving: Assist customers with technical or administrative issues related to their subscription or streaming usage.
• Data Maintenance: Ensure accurate and complete documentation of all customer interactions in the system.
• Quality Assurance: Collaborate closely with the team to maintain high service quality and provide feedback.
• Multiskill Deployment: Support other projects as needed, such as in the press department, continuously expanding your skills.

Your Profile:

• Availability to start on January 5, 2026, at our Rostock location.
• Ability to work full-time (40 hours per week) during operating hours in a shift system.
• Customer service (call center) experience is desirable.
• Service-oriented with the ability to competently assist customers with subscription and streaming usage inquiries.
• Meticulous and accurate work ethic, especially in data entry and maintenance.
• Strong communication skills, with the ability to interact clearly and friendly with customers both in writing and verbally.
• Proactive and reliable work approach.
• Flexible and eager to learn, willing to contribute to multiskill projects, such as the written press-related tasks.

About Transcom: At Transcom, we are dedicated to making our employees and customers feel good every day. We aim to develop your current potential for your successful future. Team spirit and mutual support are highly valued here, starting from day one. Success is a team effort!

Contact: If you are interested or have questions, please contact us at ta.germany@transcom.com.

Disabled applicants will be given preference in case of equal qualifications.

This is Transcom! We look forward to hearing from you!

Transcom Tag us on social media: #Transcom #RTLplus #Kundenberatung #Rostock #HybridJob