Customer Service Mitarbeiter | Client Service Advisor (m|w|d) (Service-Chat-Agent/in)

Job Opportunity: Customer Service Mitarbeiter | Client Service Advisor (m/w/d) (Service-Chat-Agent/in)

Are you looking for a role where you can take responsibility without sacrificing your personal life? Do you value clear processes, a professional environment, and high-level customer contact without constant stress? Then we have the perfect position for you. On behalf of our client, we are seeking a Customer Service Employee | Client Service Advisor (m/w/d) for a permanent position at the Monheim am Rhein location.

What we offer:

• Permanent employment
• Home office after training (Hybrid)
• Structured onboarding and clearly defined processes
• High-quality work environment with demanding clientele
• Reliable working hours and predictable workflows
• Collegial team and appreciative corporate culture
• Modern work equipment and professional system landscape
• Corporate benefits for fitness, online retail, travel, mobile communications, etc.

Your responsibilities:

• Handling written and telephone customer complaints
• Developing individual, solution-oriented responses for complex customer concerns
• Processing and monitoring critical escalations and special cases
• Direct, independent communication with executives and their secretariats
• Participation in process optimization and continuous knowledge updates

Your profile:

• Minimum of 2 years of professional experience in customer service or call center environments, ideally in the retail or premium segment
• Confident, professional, and service-oriented demeanor
• Ability to remain calm in demanding or escalated situations
• Independent, structured, and solution-oriented work style
• High IT affinity and confident use of various systems
• Very good MS Office skills
• Excellent German language skills, both written and spoken
• Team spirit, initiative, and a sense of responsibility
• Strong service and customer orientation, with a passion for demanding communication

Tired of long and tedious processes?

Send us your resume today, and we guarantee a swift and uncomplicated process! Please reference number 3640-C in your application.

Even if you don't meet all the requirements, we encourage you to apply. We look forward to hearing from you and are happy to advise you on other exciting vacancies.

Benefits of placement through TICONNECT:

• Free & transparent consultation regarding your desired employer
• Support with contract and salary negotiations
• Appointment management & coordination of all interviews
• Personal preparation for job interviews
• Optional: Escort to the interview appointment