Account Manager*in DACH (f/m/d)

Teilweise Homeoffice

EUR 51.500+

Gleitzeit, Vollzeit

vor 1 Monat

Köln, Nordrhein-Westfalen, Germany

Stellenbeschreibung

Deine Aufgaben

Gemeinsam mit Deinen Kolleg*innen verantwortest Du als Account Manager*in eigenständig ein definiertes Kundenportfolio aus B2B-Kund*innen (Onlineshops) aus der DACH-Region und entwickelst dieses proaktiv weiter. Du identifizierst eigenverantwortlich Potenziale für die Steigerung der vertrieblichen Performance im Tagesgeschäft und verstehst es, Deine Kundenshops genau dort abzuholen, wo sie gerade stehen, denn: Der Erfolg Deiner Kund*innen ist Dein Ziel und Deine Motivation -- Tag für Tag.

Die Position ist befristet als Elternzeitvertretung bis mindestens November 2027.

Dein Fokus wird neben den Standard-Produkten wie Gütesiegel und Käuferschutz, auch auf unserer Legal-Produktpalette liegen.

Deine Kernaufgaben im Detail:

Proaktives Account Management: Eigenverantwortliche Betreuung eines definierten Kundenportfolios aus kleinen und mittelgroßen Onlineshops, mit Anpassung der Expansionsstrategie an deren individuelle Arbeitsweisen.
Potenzialerkennung: Identifizierung der Ziele und täglichen Herausforderungen von Onlineshops, um die Platzierung unserer Technologien zu optimieren.
Verhandlung & Weiterentwicklung: Strategische und kommerzielle Weiterentwicklung des Kundenportfolios sowie agieren als geschickte*r Verhandlungspartner*in, auch in herausfordernden Situationen.
Interne Zusammenarbeit: Enger Austausch mit internen Schnittstellen (New Business Sales, Legal Consultants, Product Management) und Zusammenarbeit mit Customer Success Manager*innen zur Maximierung von Kundenbindung und Vertragsverlängerung.

Dein Profil:

Berufserfahrung in der proaktiven Kundenansprache und -kommunikation (B2B), idealerweise im SaaS-Umfeld.
Nachweisbare Kenntnisse in der eigenverantwortlichen Account-/Kundenportfolio-Betreuung mit mehreren hundert Accounts.
Ausgeprägte Kommunikationsstärke, Kundenorientierung und eine "Hands-On-Mentalität".
Sehr gute analytische Fähigkeiten, Vertriebsaffinität und Überzeugungskraft.
Affinität zu E-Commerce und idealerweise Erfahrungen mit CRM-Systemen (z. B. Salesforce).
Verhandlungssichere Deutsch- und sehr gute Englischkenntnisse.

Das bieten wir Dir:

Hybrid Work: Flexible Kombination aus Remote-Arbeit und Teamtagen im Office.
Workation: Möglichkeit, temporär von anderen Standorten innerhalb der EU, Island oder Norwegen zu arbeiten.
Unbefristetes Arbeitsverhältnis bei Europas Vertrauensmarke.
28 Urlaubstage plus 2,5 zusätzliche freie Tage an Weihnachten, Silvester und Karneval.
Buddy Programm: Unterstützung durch einen erfahrenen Kollegen.
Individuelle Weiterentwicklungsmöglichkeiten und interne Lernangebote.
Regelmäßige Teamevents.
Health Pass: Kostenlose Online- und Offline-Sport-, Fitness- und Gesundheitskurse.
Eine offene Unternehmenskultur, die Diversität und Inklusion fördert.

Ansprechpartner:

Maximilian Gemmerich

Erfahrungsberichte:

Stefanie Sieberz, Sales Consultant DACH, hebt hervor: "Mein "daily work" macht mir sehr viel Spaß und fordert mich gerne auch mal heraus. Tag für Tag erhalte ich neue Ansätze, welche das Arbeiten im Tele-Sales besonders machen. [...] Wenn du findest, dass sich das bereits spannend anhört kann ich dir sagen, dass es noch viel mehr zu entdecken gibt. Finde es doch selber heraus."

Unsere Werte:

Transparenz: Offene und klare Kommunikation.
Respekt: Wertschätzung und offener Umgang miteinander.
Vertrauen: Eigenverantwortung und Glauben an die Fähigkeiten der Mitarbeitenden.

#cometotrust #TrustedShopsSE #AccountManagerDACH #JobDE #SalesJobs #HybridWork #Workation

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