User Researcher (all genders)

Requirements

Must have:

• At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus
• Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions
• Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns
• Ability to synthesize complex data into clear, evidence-based recommendations and communicate findings to diverse stakeholders
• Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments
• Fluent in English and German with French or Italian as a plus

Responsibilities:

• Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes
• Design and conduct qualitative and quantitative research tailored to product goals and user flows
• Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle
• Lead and manage end-to-end research operations (e.g., interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples
• Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture
• Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks
• Act as a strategic partner for Product and Design, not only as a research executor

Company:

We develop products and services that make many things easier. At UTA Edenred, we ensure professional mobility throughout Europe, and it is important to us that you want to make a difference! We offer a comprehensive benefits package that includes a Shopping Card with 50 € per month, flexible working hours, and hybrid working options. If you want to drive things forward, we encourage you to apply.

Benefits:

• MinSalary: 50000 EUR
• Remote Model: Hybrid
• Country Code: de