About Univers\n\nUnivers offers the world's most comprehensive decarbonization system. We support companies and countries in optimizing energy systems and reducing carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS platform connects on-site operational technology with cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and reduction.\n\nWith 220 million connected devices, over 560 GW of renewable energy under management, and a community of over 500 customers, including Microsoft, Starbucks, and HSBC, we help leading companies bring the world to net-zero.\n\nIn Germany, we are a solution provider for electromobility (EV), photovoltaics (PV), storage technologies, and energy management. With our own skilled technicians and innovative hardware and software solutions, we support business customers (B2B), projects, and company car fleets. Whether at work, at home, or on the road -- we are driving towards a sustainable future for our planet.\n\nBecome part of our team and help move the planet towards sustainability. For more information, see https://univers.com/\n\n**We are now looking for reinforcement for our team in Munich!\n\n### Responsibilities:\n\n* Fast and professional customer support -- Level 2 support hotline.\n* Timely and effective technical support for internal teams and external customers.\n* Troubleshooting and resolving technical issues related to operational systems and applications.\n* Recording and managing incidents to ensure they are resolved.\n* Documenting and escalating complex issues to higher technical teams, if necessary.\n* Developing and providing installation proposals\n* Preparing installation quotes based on electrician bids and HW availability\n* Pre-visits and maintenance in the Southwest Germany region for B2C and fleet customers\n* Documenting requirements for each installation and coordinating with the customer\n* Commissioning at the end of the installation phase\n\n### Qualifications:\n\n* Completed apprenticeship in electrical engineering or comparable qualification\n* Experience with electromobility, charging infrastructure, and associated hardware and software\n* Experience in technical support, helpdesk, or customer service\n* Good knowledge of Microsoft Office and ideally CRM systems\n* Excellent communication skills towards customers and colleagues\n* Very good German language skills, both written and spoken\n\n### We Offer:\n\n* A varied and responsible field of activity\n* 30 vacation days\n* Flexible working hours and the possibility of mobile work/home office\n* Selection of attractive corporate benefits (e.g., UrbanSports)\n* Company laptop and mobile phone\n* Free drinks, fruit, and snacks in the office\n* Subsidy for lunch in the in-building restaurant\n\nUnivers is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.\n\nRemote Model:** Hybrid\nCountry: Germany\n\n### Salary\n\n* Currency: EUR\n\n### Benefits\n\n* 30 vacation days\n* Flexible working hours\n* Mobile work/home office options\n* Attractive corporate benefits (e.g., UrbanSports)\n* Company laptop and mobile phone\n* Free drinks, fruit, and snacks\n* Lunch subsidy\n\n### Location\n\n* Munich, Germany\n\n### Employment Type\n\n* Full-time\n\n### Department\n\n* Customer Support\n\n### Contact\n\n* For more information, see https://univers.com/\n\n### About the Role\n\nWe are seeking a Technical Customer Support Specialist to join our team in Munich. You will be responsible for providing Level 2 technical support, troubleshooting issues, and ensuring customer satisfaction. This role involves direct customer interaction, technical problem-solving, and documentation. If you have a background in electrical engineering and experience with electromobility, we encourage you to apply.\n\n### Key Responsibilities:\n\n* Provide fast and professional customer support via the Level 2 support hotline.\n* Deliver timely and effective technical assistance to both internal teams and external clients.\n* Diagnose and resolve technical problems concerning operational systems and applications.\n* Manage and track incidents to ensure their successful resolution.\n* Document and escalate complex issues to senior technical teams when required.\n* Develop and present installation proposals.\n* Prepare installation quotes based on electrician bids and hardware availability.\n* Conduct pre-visits and perform maintenance in Southwest Germany for B2C and fleet clients.\n* Document installation requirements and coordinate with customers.\n* Perform commissioning after installation is complete.\n\n### Required Skills and Experience:\n\n* Completed vocational training in electrical engineering or a similar field.\n* Proven experience with electromobility, charging infrastructure, and related hardware/software.\n* Prior experience in technical support, helpdesk, or customer service roles.\n* Proficiency in Microsoft Office and familiarity with CRM systems.\n* Excellent communication and interpersonal skills.\n* Fluent in German (written and spoken).\n\n### What We Offer:\n\n* A diverse and challenging role.\n* 30 days of paid vacation.\n* Flexible working hours with remote work options.\n* A range of attractive corporate benefits.\n* Company-provided laptop and mobile phone.\n* Complimentary office refreshments and snacks.\n* Subsidized meals in the on-site restaurant.\n\n### Equal Opportunity Employer\n\nUnivers is committed to fostering equal opportunities. All employment decisions are based on qualifications and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
