Business Analyst (m/w/d) Vertrags- und Kundenservice

Responsibilities:

• Coordination of new and further development of customer-oriented processes for the decentralized operating units, including the directorate
• Participation in and leadership of internal and company-wide projects in traditional and agile environments
• Development, validation, and implementation of requirements in collaboration with process owners, IT, and other interfaces
• Creation of concepts, ensuring decision-making readiness, and subsequent coordination of implementation
• Transformation of business requirements into concrete solutions and coordination with developers
• Support of sales processes from requirements gathering through development, testing, to business acceptance in collaboration with business and IT departments
• Participation in the creation, analysis, and fulfillment of Service Level Agreements
• Participation in and leadership of optimization projects and workshops

Requirements:

Must have:

• Completed degree (Business Administration, Economics, or Business Informatics) or comparable qualification
• Several years of professional experience with comparable responsibility, ideally in the insurance sector
• Ideally, certifications and practical experience in Lean and Six Sigma
• Knowledge in the functional analysis of sales processes, especially in an agile environment
• Very good German language skills (at least C1)
• Ability to present complex contexts understandably and to convince stakeholders of solutions
• High willingness to actively support change processes and the ability to guide others effectively
• Strong conflict resolution skills, assertiveness, and team orientation

Company:

Find your professional home with us. VGH is the largest regional insurer in Lower Saxony with over 1.8 million private and corporate customers. Multiple award-winning as a top employer, we offer exciting tasks, great development opportunities, and a secure job. We enable partial home office (60%), offer modern workplaces, and agile working methods. Our employees benefit from attractive compensation with 14.25 salaries, flexible working time models without core hours, comprehensive further and advanced training opportunities, a very good company restaurant, and numerous other benefits.

Benefits:

• Partial Home Office (60%)
• Modern workplaces
• Agile working methods
• Attractive compensation with 14.25 salaries
• Flexible working time models without core hours
• Comprehensive further and advanced training opportunities
• Very good company restaurant
• Numerous other benefits