Account Manager - Grocery & Retail

Teilweise Homeoffice

Gleitzeit

vor 2 Wochen

Berlin

Stellenbeschreibung

About Just Eat Takeaway.com

Just Eat Takeaway.com is a leading global online delivery platform with the vision of enabling everyday convenience. Our tech platform connects millions of customers with thousands of restaurant, supermarket, and convenience partners worldwide.

About this role

You will be the point of contact for our medium-sized and large partners on the Lieferando platform. You will not only lay the foundation for a successful collaboration but also ensure that our partners are fully informed about our services and their revenue-generating opportunities.

Key Responsibilities

Manage your partner portfolio and regularly analyze revenue development, retention, and growth levers (e.g., menu quality, promotions, reviews).
Sustainably increase your partners' revenue through proactive support (calls, visits, reports).
Ensure a smooth onboarding for new partners onto the platform and optimize existing profiles (e.g., offer structure, opening hours, minimum order values).
Proactively identify weaknesses or potentials in your portfolio and initiate measures.
Utilize Salesforce and internal dashboards to document activities and make data-driven decisions.
Collaborate closely with colleagues from Key Account, Category Management, Support, and Marketing, providing support as needed.
Contribute your own ideas to improve processes or develop new formats for partner retention.

What you bring to the team

Minimum of 3 years of professional experience, ideally in account management, sales, or an operationally driven customer-focused area.
Excellent communication skills in German and fluent English.
Your stress-resistant nature and motivation make you a great fit for the ambitious Account Management team.
Experience with tools like Google, Salesforce, Excel, or BI systems is an advantage.
Affinity for data-driven work – you identify patterns, question KPIs, and develop concrete actions from them.
You work in a solution-oriented, stress-resistant, and pragmatic manner, even when juggling multiple tasks.
You enjoy shaping a team and actively contributing to a new era in account management.

What we offer

A competitive compensation package that recognizes your performance, complemented by an open feedback culture and regular performance reviews.
A permanent employment contract with hybrid working options: three days a week in the office in Berlin-Kreuzberg and two days working from home.
Urban Sports Club membership for your work-life balance.
Additional benefits: a monthly travel allowance of €59 and €90 per month in Lieferando Pay credit.
Company pension plan with a 20% employer contribution.
A diverse and inclusive team with colleagues from over 99 nations, and the opportunity to join our diverse communities and ERGs.
Social events: after-work drinks, regular team events, social engagements, and our summer and/or winter party.
Lease a customized bicycle for 36 months interest-free, with the option to purchase it for approximately 10% of the RRP or lease a new one after the term.

What's on the menu at Lieferando

Our teams connect internally and work with some of the most recognized brands worldwide, giving us international impact in a dynamic environment. Excellence is not just about executing our strategy; it's a competition for something valuable: our customers' choice. Every order shows which side they are on. At the heart of JET Customer League are our values and behaviors – they guide every interaction, decision, and innovation, helping us outperform the competition and win back customer loyalty. Our culture is fast-paced, supportive, and vibrant, characterized by movement, growth, mutual success, and shared victories. Living our values creates a customer-centric culture that keeps us one step ahead of the competition.

Click "Apply Now" and send us your application as an Account Manager Grocery & Retail. We look forward to getting to know you.

Diversity, Inclusion & Belonging

Regardless of who you are, how you look, what you love, or where you come from, you'll find your place at Just Eat Takeaway.com. We are committed to creating an inclusive culture that fosters diversity of people and thought, where all employees feel truly belonged and can bring their colorful selves to work every day.

More about us

Want to learn more about our company vision, culture, or career opportunities? Visit our careers page or watch this video.

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