Customer Success Manager

WhyBrilliant is sourcing applicants for this role on behalf of a confidential hiring company in Berlin's HR-tech / recruitment SaaS space.*

Also known as: Freelance Customer Success & Delivery Manager (Recruitment/SaaS) · Customer Success & Delivery Manager · Customer Success Manager, Talent Delivery

Bridge the gap between automated matching technology and human talent acquisition by shaping the next generation of product-led recruitment. This is a unique hybrid role in Berlin where you'll act as the critical human-in-the-loop --- driving active candidate delivery while translating your screening insights into scalable matching and outreach automation.

Why this role matters Automated matching only goes so far without human insight. You'll be the vital bridge between the active jobs on the platform and the talent market, turning manual sourcing and CV screening into automated, product-led growth (PLG) workflows. Without this role, the team can't optimize the feedback loops that keep the matching algorithm accurate or scale candidate outreach.

What you'll do

• Oversee and orchestrate multi-channel candidate outreach campaigns, building custom automations across LinkedIn, email, and talent networks for high-priority roles.
• Analyze candidate profiles and CVs to assess nuanced fit factors, feeding manual screening insights directly to the product team to sharpen automated matching logic.
• Manage customer success by keeping hiring companies active --- reviewing candidate profiles regularly and helping them upload job postings.
• Translate day-to-day sourcing and delivery findings into structured automation rules and workflows for the product team.
• Leverage your personal recruitment network in the DACH and European regions to manually source and activate high-quality candidates for critical roles.
• Partner directly with the product team to design, test, and perfect PLG mechanics and automated candidate-matching workflows.

Who this is a fit for

• Solid background in Customer Success, Talent Acquisition, or Recruiting Delivery within SaaS or HR-tech.
• Skilled at reading between the lines of CVs and profiles to quickly identify strong candidate-role matches.
• Technical profile with hands-on experience using AI tools and building multi-channel automated outreach workflows.
• Proven track record leveraging a personal recruiting network within the DACH/European market.
• Solid understanding of product-led growth (PLG) mechanics and how customer success drives product adoption.
• Fluent in English; professional German is a strong plus.
• Based in Berlin and open to a collaborative, hybrid office setup.

What it's like to work here A high-trust, fast-moving, unfiltered startup culture in Berlin. Execution-heavy and collaborative, with short chat-based alignments and quick review cycles instead of corporate politics --- direct, autonomous, and focused on tangible outcomes.

What you get

• Real ownership to shape a scaling HR-tech product by directly influencing the engineering roadmap.
• A high-trust, direct startup culture that bypasses corporate politics.
• High autonomy to design your own workflows and experiment with AI and automation tools.
• A cozy, execution-heavy team focused on real-world outcomes.

This probably isn't for you if:

• You prefer slow-moving corporate structures and formal bureaucratic processes.
• You only want traditional recruiting and are uncomfortable with product teams or automation tools.
• You prefer working fully remote rather than hybrid in Berlin.

This job is hosted on whybrilliant.com. Use your LinkedIn profile to register on WhyBrilliant.com and apply for the role directly. You will then chat to the AI-Agent over chat or voice to confirm your career details.