E-Commerce Manager (m/w/d)

About Us:

Wicke is a group of companies, independent of any parent company, operating internationally with its headquarters in Germany. We have manufacturing subsidiaries in China and the Czech Republic, as well as worldwide distribution, employing a total of 1000 people. We are a leading manufacturer of castors, swivel castors, and fixed castors for all industrial sectors. Our core competencies include the production of technical polyurethane molded parts, NDIIThane®, Polyurethan/Topthane®, and Elastic rubber wheels.

We are looking for an E-Commerce Manager (m/f/d) to strengthen our team:

Your Responsibilities:

Strategy & Planning:

• Development of e-commerce strategies and selection of sales channels (own shop, marketplaces).
• Ensuring compliance with all legal requirements in e-commerce, as well as the implementation and documentation of relevant compliance processes.

Shop Management:

• Reconciliation of open items for incoming payments, dunning process.

Marketing & Sales:

• Planning and execution of online marketing campaigns (SEO, SEA, Social Media), voucher promotions.
• Analysis and optimization of the conversion rate in coordination with our agency.

Analysis & Reporting:

• Evaluation and reporting of user behavior and KPIs using tools like Google Analytics to measure and improve success.
• Cost, budget, and margin control, including KPI reporting to management.

Customer Management:

• Development of systems for customer service, complaints, and returns.
• Analysis of customer feedback.

Teamwork:

• Close collaboration with internal departments (IT, Purchasing, Sales) and external service providers (agencies, web designers).

What you bring:

• Completed degree in E-Commerce/Marketing or vocational training/further education in E-Commerce or a comparable qualification.
• Ideally, initial experience in industry/trade.
• Business management understanding.
• Knowledge of shop systems (preferably Shopware) and online marketing.
• Experience in the further development of e-commerce or digital business processes is an advantage.
• Hands-on mentality and the desire to actively build things rather than just manage them.
• Enthusiasm for digitalization and online trends.
• Analytical skills, project management, user orientation.
• Initiative, decisiveness, and sense of responsibility.

What we offer:

• A full-time position with a permanent employment contract.
• Special payments such as holiday and Christmas bonuses.
• Employer subsidy for lunch and company pension scheme.
• 30 days annual leave plus 8 additional days off (bridge day arrangement).
• Predictable, flexible working hours (flexitime) to support work-life balance.
• Employee discounts (Corporate Benefits).
• Home office option.
• A challenging and comprehensive role in a medium-sized company.
• Communicative, collegial work environment.
• Proximity to the product.
• Long-term perspective with the opportunity to sustainably build structures and processes.
• Free employee parking.
• Company bicycle.

We look forward to receiving your application!

Work Locations

• Elberfelder Str. 109, 45549 Sprockhövel

Benefits: Hybrid work model, Special payments, Employer subsidy for lunch and company pension, 30 days annual leave + 8 additional days off, Flexitime, Employee discounts, Home office option, Free employee parking, Company bicycle.