Back Office Assistant (m/f/d) at B2B Software Vendor

Zertificon Solutions -- Software Manufacturer since 2004.

We are IT security specialists: our products encrypt business communications. More than 25% of the 100 highest-revenue companies in Germany, as well as hundreds of medium-sized enterprises across all industries, already use our Z1 encryption solutions. We have big plans and continue to grow steadily. Nearly 120 employees are already working with us in Neukölln. Join our professional, highly qualified team: take on challenges, share your knowledge, learn new things, and discover your potential!

Your tasks

As a Back Office Assistant, you handle what comes with after a new subscription. You support operations after the sale -- from order processing to customer onboarding. You also help optimize processes to ensure workflows run smoothly for everyone. Your colleagues in Sales rely on you to keep orders on track so they can focus on selling.

• Manage and process customer orders from confirmation to invoicing, ensuring a seamless post-sales workflow
• Create and send key documents, including contracts, order confirmations, and invoices
• Process invoices for digital certificates from certificate authorities
• Be the first point of contact for customers, partners, and suppliers regarding questions or issues related to orders
• Support customer success initiatives, such as follow-up calls with existing customers to ensure their satisfaction
• Coordinate training sessions for customers and partners, helping them get the best value from our products
• Maintain and update customer data in SugarCRM to ensure all information is accurate and readily available

Your profile

• Successfully completed training as a management assistant for office communication or similar qualification
• At least 2 years of professional experience in a similar position, ideally in the IT or software sector
• Confident use of MS Office or LibreOffice
• Ideally first experience with ERP and CRM software (e.g. SugarCRM)
• Very good German skills (C1) and good English skills (B2)

We offer

• Flexible working hours and home office possible
• Mobility: free Germany ticket, job bike leasing or car parking
• Allowances for food (e.g. Lieferando) and internet in the home office
• Benefits in the office: Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
• Get-together: pizza Friday in the office, regular team events, big summer party