Support Agent - Remote

About Us

We are allO—the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses. We are bringing a revolution to restaurants in Europe and empowering them to become local champions with an all-in-one operating system. We are a team with people from over 15 different nationalities and serve more than a thousand restaurants in Germany.

Join allO and help revolutionize the future of gastronomy with us!

About This Position

We are scaling across Europe further! We are looking for a patient, service-driven Support Agent to join our growing team. This isn't just a call center role; you are the voice of allO and the lifeline for our restaurant partners. You will bridge the gap between our technology and the physical reality of the complexity in restaurant operations, ensuring that every restaurant owner feels supported and heard.

Job Requirements

Your Profile | What you should bring

• Language Skills: Super fluent German and acceptable English are mandatory. Additional fluency in Chinese, Vietnamese, or Hindi is a big plus.
• The Support Mindset: You possess a super patient personality and a service-driven mentality.
• Tech Savvy: You have a good understanding of using modern software.
• Experience: Previous experience in gastronomy is a big plus.
• Flexibility: Open to shift work. This is a full-time role based on a 4-day/5-day work week.
• Location: You must be based in Germany. While the role is fully remote, the first two months must be onsite in Munich for onboarding and training.

Job Responsibilities

Your Responsibilities | What you will do

• Customer Communication: Support and communicate with our customers (restaurants) via telephone or online chat.
• Triage & Categorization: Identify the type, urgency, and importance of issues and tag them correctly in our support software.
• Problem Resolution & Escalation: Resolve issues using available knowledge or escalate to the tech support team with a high-quality summary.
• Operational Continuity: Follow up on open tasks at the start of each working day and hand over open tasks to colleagues at the end of the day.
• Cross-Functional Collaboration: Work closely with our tech support team (available during all working hours) to ensure commercial promises are operationally deliverable.
• Customer Experience: Ensure lightning-fast, high-quality resolutions to keep restaurant operations running smoothly.

Job Benefits

What's in for you | Why join allO

• Competitive Compensation: We offer a very competitive and attractive salary package. For candidates willing to work evening shifts or weekends, we provide a 15-month salary package.
• Direct Impact: You are the reason our customers are happy and our growth is sustainable.
• Ownership: The opportunity to take ownership and help build the leading restaurant management tech platform.
• Startup Environment: A collaborative, fast-paced atmosphere with significant room for personal growth.
• Diverse Team: A very motivated, international team with a flat structure.
• Full Perks & Benefits:
  • 30 paid vacation days per year.
  • Regular team events full of fun and spirit.
  • Latest Apple devices & hardware for max performance.
  • Health benefits (Wellhub / Wellpass).
  • Discounts on brands via corporate benefits.
  • Public transport subsidy (Deutschlandticket).