Stellenbeschreibung
The Role
- Ensuring precise follow-up and adapt communication internally and with clients.
- Guarantee overall quality in ticket handling through regular checks.
- Master the internal tools used for ticket tracking.
- Support internal requests related to our solution and its ecosystem.
- Develop expertise in product, business, and security.
- Understand the technical challenges surrounding the businesses universe.
- Contribute to structuring the team and the Customer Success department.
- Be involved in the escalation process.
Your Experience
- 3 to 5 years of experience in customer support.
- Excellent proficiency in English and German (written and spoken).
- Strong interpersonal skills and comfort interacting with clients, including by phone.
- A genuine interest in customer satisfaction.
- Good listening skills, autonomy, and rigor.
- Curiosity to discover new functional areas and openness to new technologies.
Benefits:
- Hybrid remote model
- Min Salary: 50000 GBP
- Max Salary: Not specified
- Country: Germany (Munich)
