Teamleitung Sales Assistant/Terminierung (m/w/d)

About Us

anwalt.de services AG and its subsidiary QNC GmbH are early-stage Legal Tech and Legal AI innovators. With our lawyer platform anwalt.de and our Legal AI Workspace PRIME LEGAL AI, we set standards in terms of innovation and customer satisfaction in the legal market. Our group currently employs about 100 great employees, most of whom work from home or in our offices in Nuremberg and Hanover.

Become part of our team as

Team Lead Sales Assistant/Appointment Scheduling (m/f/d) Location: Remote or Nuremberg or Hanover

About the role and your impact

As Team Lead Sales Assistant/Appointment Scheduling (m/f/d), you will lead a team of 10 employees who establish initial contact with law firms and generate qualified appointments for our sales team. You will optimize structures, processes, and standards that scale -- ensuring we reach the right lawyers at the right time.

Specifically, this means:

• You will manage the team based on clear KPIs (e.g., calls per day, appointment rate, no-show rate)
• You will conduct regular 1:1 coaching sessions to build on strengths and visibly increase performance
• You will actively participate in calls yourself to better understand challenges, lead by example, and directly test new conversation approaches
• You will try out new processes, wording, tools, and AI support yourself and transform successful approaches into standards
• You will systematically identify process gaps and develop new, efficient workflows -- even without technical dependencies
• You will consistently use evaluations and derive measures
• Collaboration & Interfaces: You will work closely with Sales, Service, and Marketing to optimally present and sell our product. Together, you will ensure that wording and messages in advertising and sales language are consistent. You will also work closely with Product and IT to gather customer wishes and requirements, further develop the product, and meaningfully optimize internal processes through technical solutions or AI.
• You will ensure that new customers get the best possible first impression of anwalt.de -- professional, reliable, service-oriented

What you should bring

• Several years of experience in operational team leadership -- ideally already in Legal Tech or with a legal background (Refa, Reno, Jura)
• A clear, structured leadership style with a focus on performance, transparency, and development
• High hands-on mentality: You actively participate in calls, test new things, and lead by example
• Enjoyment in trying out new methods, conversation approaches, or scripts yourself
• Very good analytical skills and enjoyment in translating KPIs into concrete control measures
• Experience in telephone sales or with appointment scheduling processes
• The ability to make clear decisions and consistently implement processes
• Digital affinity and a desire to use AI tools (like PLAI) in daily practice
• Communication strength, confidence, and real implementation energy
• Willingness to travel every 2-3 months to conduct training/workshops in Nuremberg

What we offer you

• Flexible remote work options (or in combination with an attractive workplace in the heart of Nuremberg or Hanover)
• Family-friendly and agile environment as well as regular community events and activities (approx. 4-6 times a year at various locations in Germany)
• Fitness: €40 per month for Urban Sports Club, FitX, or EGYM Wellpass
• Lunch: Subsidy of €4.00 per day
• Vacation: 30 days for a 5-day week
• Time off: December 24th and 31st
• Mobility: 70% cost coverage of the Deutschlandticket
• Company discounts (corporate benefits and FutureBens)
• Subsidy for company pension plan
• Full salary for up to 6 child sick days per child per year (12 child sick days for single parents)

Have we sparked your interest?

Have we sparked your interest? Shape the digital transformation of legal advice with us and apply now! We look forward to hearing from you!

As a Remote First company, all our interviews take place via video call.