Working Student - AI & Support Process Automation (d/f/m)

WORKING AT BETTERMILE

• A supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities.
• Diversity in numbers: 29 languages, 32 nationalities, 42% female (vs. ø26% in tech industry).
• Quickly take on responsibility with a supportive team.
• High level of creative freedom in everyday work.
• Hybrid work mode with weekly team days for better collaboration. Modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg when onsite.
• Remote work from anywhere for up to 12 weeks per year.
• 27 vacation days (5-day week model).
• Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee are provided.
• Outstanding flexibility and great colleagues.

About the UsIs Team

Our team acts as a navigation system for the successful experience of our users. We improve performance by considering individual needs and providing customized training and resources. Interaction is key, and we address questions and uncertainties. We value open feedback as customer opinions drive change. We believe every path should be unique. The UsIS team is more than support; we are comrades-in-arms, believing in the vision and encouraging each other.

YOUR RESPONSIBILITIES

• Conduct AI research to identify new opportunities for improving support workflows.
• Evaluate and test AI capabilities to enhance support quality and efficiency.
• Assist in the automation of support processes and operational touchpoints.
• Support the integration and optimization of our customer support platform.
• Handle approximately 30% day-to-day support alongside project-focused work.

YOUR PROFILE

• Initial experience with AI tools or AI-driven support workflows.
• Solid understanding of support processes and basic operational logistics.
• Comfortable evaluating and testing new AI capabilities.
• Experience with Intercom or similar support platforms.
• Fluent in English (C1+); any additional language is a plus, especially French.
• Structured, proactive, and collaborative working style.
• Currently studying AI, automation, computer science, or (operational) logistics.

AWESOME TO HAVE

• Hands-on experience with AI tools, support bots, or automation of support processes, including basic technical integration skills (APIs, scripting, or automation tools).
• Curiosity and a mindset for experimentation, iteration, and continuous improvement in operational and logistics workflows.

Take your chance

Be a part of shaping a fast-growing industry and make an impact from day one. Take on responsibility early with guidance and support from experienced mentors. We foster a learning culture, collaboration on equal footing, and quick decision-making.

Note: Candidates must be authorized to work in Germany or hold a Job Seeker Visa.

About us

Bettermile is transforming last-mile logistics with its geo-based, AI-powered SaaS product. We handle complex address processing, dynamic routing, and navigation to create a better delivery experience. We are a skilled, international team pushing the industry forward.

Benefits: Remote work, 27 vacation days. Salary: EUR (Min/Max not specified) Remote Model: Remote Country Code: de