Guest-Relations / Kommunikationsassistenz / Gästebetreuung (m/w/d) – (TZ) Ferienwohnungen in Köln

About Us

We are a small, family-run business with five modern holiday apartments in three locations in Cologne -- Porz, Kalk, and Flittard.

We value clear structures, reliability, and communication at eye level.

Our team works closely together, without external service providers or hosts -- everything remains internal and personal.

Your Role

As Guest Relations / Communications Assistant, you are the interface between guests, cleaning staff, and management.

You ensure that everything runs smoothly: guests are satisfied, cleaning staff know what's coming up, and all information is in the right place at the right time.

Your Tasks

Guest Communication & Service

• Direct contact with guests via Airbnb, Booking.com, Smobuu, WhatsApp, or E-mail
• Friendly and prompt communication before, during, and after the stay
• Digitally accompany check-in and check-out -- our apartments are equipped with key safes
• Independently clarify guest inquiries and minor issues
• Keep an overview of bookings, arrivals, and departures

Coordination with Housekeeping

• Communication with cleaning staff via WhatsApp or phone (company mobile)
• Coordination of assignments and cleaning appointments based on booking situation
• Ensure that everything is clean, prepared, and ready on time
• Direct feedback to management regarding special circumstances or bottlenecks

What You Bring

• Experience in customer service, hospitality, guest relations, or organization
• Familiarity with online platforms (advantageous: Airbnb, Booking)
• Advantageous: Experience with digital tools like Turno or Smobuu
• Friendly, reliable demeanor, and clear communication
• Independent work, reliability, and good time management
• German language skills at a good level, English skills helpful
• You work remotely -- on-site presence is possible but not necessary

Framework Conditions

• Working student / Mini-job
• Flexible working hours (7 days a week)
• Company mobile phone provided
• Start: possible immediately
• Onboarding: short, direct, digital, and personal

What We Offer

• Work in a small, cohesive team
• Flat hierarchies and direct contact with management
• Family-like atmosphere, clear communication, no external partners
• Flexible, location-independent activity
• Fair pay and long-term cooperation

Interested?

Then simply write to us via E-mail.

Briefly tell us who you are, what experience you have, and how you prefer to work.

Work Locations

Show map

• Bayenthalgürtel 34A, 50968 Köln