Customer Success Manager -> CS leader | 200% growth | AI

Salary & Benefits

€45,000–€60,000 base + €15,000 commission uncapped

Role Description

This is not a "check-in and react" Customer Success role.

• You will own churn reduction in the SMB segment and actively drive retention and win-backs in a high-velocity environment.
• As a proactive retention specialist, you will close the gap between fast sales cycles and real customer value by building scalable onboarding journeys and engagement models that deliver immediate commercial impact.
• You report to a C-level executive and build the SMB CS function from the ground up; this is your next step to deliver strategic impact and deliver on process development.

Growth step

You will be involved in hiring the next CSMs and grow into teamlead

Requirements

• 1.5–2+ years of experience in Customer Success, Account Management, or a quota-carrying commercial role with a strong customer value focus.
• Experience in KPI-driven, competitive environments.
• Experience managing a high-volume book of business.
• Hands-on Salesforce experience.
• High ownership mindset and adaptability in fast-paced environments.
• Onboarding in Berlin (1-3 months), afterwards, you can work remotely

If you want to take a step into strategic CS while still being operational, this is your chance.

We highly welcome you to apply! 🔥