Customer Support Agent ES/ENG (all genders)

Our Vision

Cardmarket is all about the people.

Our goal is that all people in the company come inspired to work, feel safe at work and return fullfilled at home.

The most important part of our corporate culture is open communication, because only when we talk about problems, no matter how big or small, can we find a solution together.

Cardmarket connects people from all continents of the world, regardless of race, colour, ancestry, religion, national origin, gender or sexual orientation.

We treat all people in the same way and we expect the same from all our applicants. It is the different perspectives that make us strong as a Cardmarket Family and make us ready to go into the future together as a diverse and inclusive team.

Your Responsibilities

• As Customer Support Agent you will support customers on Cardmarket in all their concerns and also take care of other tasks from the "Operations" area. The main task here is to answer and solve customer enquiries in writing, primarily in Spanish and English.
• As Cardmarket is a marketplace with many private participants, a large part of the work in "Customer Support" is also mediation between two parties, with each agent having a large degree of decision-making freedom and responsibility.

Your profile

• You speak fluent Spanish (mother tongue) and English (C1) and at best French (B1) and/or German (B1)?
• Do you like trading card games and are you familiar with online trading (on Cardmarket if possible)?
• Do you like working in a solution-oriented way and helping others?
• Do you enjoy dealing with people, have a feel for customer enquiries and strike "the right note" in conversation?
• Are you well-versed in the use of computers and office applications?
• You already have working experience in customer support with other companies?
• Presence in Berlin is required
• A valid work permit for Germany is preferable

Why us? Imagine a workplace where passion, trust, and personal responsibility are part of everyday working life.

A place where people enjoy coming together, sharing ideas, laughing together --- while at the same time working with a high level of professionalism.

That's exactly what you'll find at Cardmarket.

Your everyday work

You will work in a full-time position (40 hours per week) at our office in Berlin Prenzlauer Berg --- a place where creative energy, exchange, and focus come together. At the same time, we offer a hybrid working model and provide you with all the equipment you need for your work. Thanks to flexible working hours with clearly defined core hours, you can structure your day in a way that allows work and private life to harmonize well.

Community & Culture

We meet each other as equals. An informal, first-name culture is a given --- from interns to management. We believe that great results are achieved where people feel seen, heard, and valued. Our shared passion for trading card games connects us --- at work and beyond. It symbolizes what defines us: curiosity, strategy, teamwork, and the drive to continuously challenge ourselves.

Vacation & further benefits

Five weeks of paid vacation as well as a Germany-wide public transport ticket (Deutschlandticket) that supports you flexibly in your everyday life. A lunch allowance (up to €7.67 per working day) as well as free drinks and snacks are also part of our benefits.

Your development matters

Standing still is not an option for us --- at least not in a positive sense. With a personal annual learning budget of €1,500, we deliberately invest in your development: conferences, courses, books, or new skills --- you decide what helps you move forward.

Mental & physical health

We know: Great performance can only happen when people are doing well. That's why we support you with an Urban Sports Club membership for your physical balance, our collaboration with DearEmployee, which offers anonymous, professional psychological support, and the Women of Cardmarket & LGBTQIA Group, which promotes exchange, visibility, and empowerment.

In short

With us, you won't find anonymous open-plan offices or rigid structures, but a work environment with heart, values, and genuine appreciation --- a place where you're not only allowed to be yourself, but expected to be, take responsibility, and continue developing, professionally and especially personally.

Benefits

• Paid Holidays
• Public Transport