Department: Sales & Commercial
Locations: Oslo, Norway | Rotterdam, Netherlands | Rostock, Germany
Reports to: Chief Commercial Officer (CCO)
Role Overview
We are looking for a motivated and detail-oriented Commercial Operations Associate to support our global sales team. This is an excellent opportunity for someone early in their career who is eager to develop commercial skills in a fast-paced, international maritime software environment. You will play a key supporting role in keeping our sales operations running smoothly -- from managing lead data to assisting Key Account Managers and contributing to marketing communications.
Location & Work Flexibility
Oslo, Rotterdam, or Rostock | Remote (Global/Regional) > We believe in working where you are most productive.
Hybrid: If you are located near our hubs in Oslo, Rotterdam, or Rostock, you can enjoy a flexible hybrid setup, balancing office collaboration with home-office days.
Remote: If you are located outside of these cities, this role is 100% remote-friendly, provided you can align with Central European Time (CET) working hours.
Key Areas of Responsibility
1. CRM Administration (Salesforce)
- Serve as a day-to-day administrator of the company's Salesforce CRM system.
- Ensure data quality, consistency, and completeness across accounts, contacts, and opportunities.
- Assist users with CRM queries and support onboarding of new team members to the system.
- Generate standard reports and dashboards as requested by sales management.
2. Sales Lead Management
- Maintain and manage the global sales lead process, ensuring leads are accurately recorded, assigned, and followed up on in a timely manner.
- Monitor lead pipeline activity and flag gaps or inconsistencies to sales management.
- Support the continuous improvement of lead handling workflows and processes.
3. Support to Key Account Managers (KAMs)
- Assist Key Account Managers with data entry, data verification, and keeping account records up to date.
- Help prepare client-facing materials and ensure relevant product and pricing information is accurate.
- Coordinate internally to resolve data discrepancies and ensure KAMs have the information they need.
4. Sales & Marketing Administration
- Maintain and update the company price book, ensuring alignment with current product and pricing strategy.
- Verify and update client product portfolios in coordination with the relevant account teams.
- Support the production and updating of sales presentations and pitch materials.
Qualifications & Requirements
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Education: Bachelor's degree in Business, Marketing, or a related field.
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Experience: 1--5 years of experience in sales operations, sales support, or a similar commercial role.
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Systems: Hands-on experience with CRM systems; Salesforce is a strong advantage.
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Technical Skills: * Good Excel skills for reporting and data handling. Proficiency with presentation tools (PowerPoint, Canva, or similar).
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Communication: Strong written and verbal communication skills in English (additional languages are a plus for our international hubs).
What We Look For (The "Soft" Skills)
- Detail-Oriented: High attention to detail and a strong sense of ownership over your work.
- Organized: A structured and methodical way of working to handle multiple tasks simultaneously.
- Proactive: A "self-starter" attitude with a willingness to suggest and implement process improvements.
- Tech-Savvy: Comfortable navigating systems and working with data to find insights.
- Team Player: A service-minded approach with the ability to collaborate across different time zones and departments.
