Customer Success Manager (German-speaking), (m/w/d)

Your Impact:

As a Customer Success Manager (German-speaking), you'll be the primary point of contact for a defined portfolio of customers across the DACH & EMEA region. You'll build lasting partnerships, drive commercial growth, and ensure customers unlock the full value of the Clearer platform -- every day.

What You'll Do:

Portfolio & Revenue Ownership

• Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance. In addition, you proactively identify and engage smaller accounts below our managed threshold when expansion signals arise -- driving incremental revenue without a formal assignment.
• Drive Gross and Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk.
• Own renewal strategy, execution, and forecasting accuracy -- maintaining clear visibility on risk, upside, and commit positions.

Strategic Account Management

• Act as a trusted advisor -- understanding customers' commercial objectives and digital strategies, leading structured value conversations and success planning.
• Identify, position, and close expansion opportunities across the Clearer suite, including cross-sell, bundling, and usage growth.
• Monitor customer health signals (product adoption, engagement trends, support history, commercial signals) and intervene early to reduce churn and deepen product usage.

Product & Market Expertise

• Develop strong knowledge of the Clearer platform and the broader eCommerce ecosystem to provide credible, data-driven guidance to customers.

Collaboration & Operations

• Partner closely with Sales, Partnerships, Marketing, Product, and Support to resolve issues, unlock growth opportunities, and improve lifecycle performance.
• Capture structured customer insights to inform product development, packaging, pricing, and go-to-market improvements.
• Maintain high standards in CRM hygiene, account planning, documentation, and reporting.

What You'll Bring:

• 2--4 years of experience in Customer Success, Account Management, or a similar role -- ideally within SaaS or eCommerce.
• A proven track record in retention, renewals, and expansion.
• Native or fluent (C1--C2) German and fluent English (written and spoken) are essential.
• A strong commercial mindset -- you spot opportunities and act on them.
• Excellent communication and presentation skills; you translate complexity into clarity.
• Experience with CRM tools (e.g. HubSpot, Salesforce, Vitally) and a data-driven approach to your work.
• Self-starter mentality with the ability to prioritise and thrive in a fast-paced, international environment.

Why clearer.io?

We believe in making things simpler -- for our customers, and for each other. Clarity, purpose, and progress guide everything we do.

• Customers at the heart: We obsess over their needs so we can grow together.
• Purposeful progress: We take initiative and embrace bold thinking.
• Endless innovation: We refine, improve, and take meaningful action.
• Always open: We build trust through transparency and global collaboration.

Benefits:

• Modern office in the heart of Berlin
• Work from home every Friday
• International working environment with global exposure
• The opportunity to actively shape a growing Customer Success function

We're here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we'd love to hear from you.