ServiceNow Specialist*in (w/m/d)

About Cross ALM GmbH\n\nCross ALM GmbH is a leading company in IT and process consulting. We help small and medium-sized enterprises and large corporations optimize their IT process landscape. In addition to our consulting services, we also offer software solutions that foster better collaboration between our clients' business and IT departments. Our unique strength lies in the combination of our expertise in SAP, Atlassian, and ServiceNow.\n\n### Our Mission:\n\nWe enable collaboration between business and IT, firmly believing that communication and the right attitude are the best drivers for innovation and business success.\n\n### Our Work Culture:\n\nWe are proponents of independent work; plan your day according to your preferences. Our employees listen, make mistakes, collaborate, and continuously develop. We love challenges and support our clients in implementing and expanding their SAP landscape using various tools like SAP Solution Manager, Cloud ALM, and Jira.\n\n## Responsibilities\n\n* Introduction and further development of ITSM modules in ServiceNow\n* Independent management of customer projects – from requirements analysis to go-live\n* Collaboration with an agile, interdisciplinary team\n* Design and optimization of ServiceNow solutions according to customer needs\n* Conducting workshops and training sessions for end-users\n\n## Qualifications\n\n* In-depth experience with ServiceNow, particularly in configuring and customizing ITSM modules\n* Understanding of ITIL processes and ideally relevant certifications (e.g., ITIL Foundation)\n* Strong communication skills and enjoyment of teamwork\n* Very good German language skills\n\n## Benefits\n\n* Exciting projects in a dynamic environment with renowned clients, where Jira, SAP Solution Manager, and Cloud ALM are used in combination\n* Opportunity to further expand your expertise in ALM and develop innovative solutions based on Jira, SAP Solution Manager, and Cloud ALM\n* A motivated and dedicated team working together on challenging projects\n* 30 days of vacation per year for rest and recreation\n* Training budget for individual professional development opportunities\n* Remote work and flexible working hours? Not a problem with us!\n* Highly subsidized membership in the Urban Sports Club for staying active\n* Subsidy for the BVG public transport ticket to ease your commute\n* Recognized as a Kununu Top Company, our employees receive more than just free coffee & fruit\n* Public Transport benefits