Applikationsspezialist:in (m/w/d) für den Fachsupport im Bereich der Medical/Diagnostic in Vollzeit

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! We want to invest. In your future. Who are we, you ask? Dedalus HealthCare in the Bonn office. Leading in the digitalization of hospital information systems (KIS) in the DACHL market and beyond. Who are we looking for? Employees with passion, professional competence and the need to be part of something big. Employees who appreciate a familiar yet professional environment and are happy to take on responsibility themselves. Because with us, everyone takes responsibility and contributes to the existing success. With us, you will be individually supported and developed so that you can reach your full potential. Do you want to be part of something big and support people in healthcare? Then apply for our office in Bonn, Vienna or in your home office (only possible in the D-A-CH region) as an Application Specialist (m/f/d) for technical support in the Medical/Diagnostic field in full-time.

Your Tasks

• Processing and documentation of customer inquiries and fault reports for our ORBIS products BDOK (doctor's letter writing), RGEN and for form parameterization (Composer U)
• You are the important hub between product management, development, project management, sales, project controlling, project organization, consultants and our customers
• Support and assistance with customer inquiries about ORBIS and work processes
• Troubleshooting, analysis and error correction in configuration and on the database
• Classification and identification of error sources in the software and qualified handover to the development department for error correction
• Participation in the 24x7 on-call service
• Standing still means falling behind. Regular participation in training, workshops and coaching are therefore elementary for our always lively product ORBIS

Your Profile

• Education or studies in healthcare or IT
• Knowledge of ORBIS products would be an advantage
• SQL knowledge an advantage
• Knowledge of parameterization would be an advantage
• Handling of modern IT and its organizational tools
• Quick comprehension and good analytical skills
• Professional demeanor towards our customers
• Team player
• Strong customer and service orientation
• Independent and goal-oriented way of working

What Awaits You

• Structured and planned induction as well as always friendly and cooperative colleagues who support you daily
• Interdisciplinary and international cooperation
• Use of modern tools
• Varied activities
• Opportunities for co-creation
• Regular training and further education

Our Advantages for You

• An unlimited employment contract with an attractive salary for a long-term perspective
• Responsible and exciting tasks in a future-oriented industry
• Professional onboarding
• A nice team that is happy to support you and with whom you are on a "first-name basis"
• Flexible working hours for a better work-life balance
• Current company mobile phone with dual SIM (Android or iOS) also for private use
• Complete hardware and software equipment for comfortable working in the home office
• Possibility of a discounted Deutschlandticket
• Possibility of a job bike
• Discounts on tickets for various leisure events
• Group accident insurance (also valid for accidents in leisure time)
• Company pension scheme and time value accounts

Have we piqued your interest? Then we look forward to receiving your application with cover letter, CV and references! And should you have any questions or need further information about the advertised position, Mr. Nawid Schirazi (Teamlead MED/DIAG) will be happy to assist you by phone at 0228 2668 2170. Become part of our innovative strength and shape the future with us! #teamdedalus #together4success #dedalusgroup

Severely disabled applicants will be given special consideration if they are equally qualified.

Dedalus HealthCare GmbH Human Resources Konrad-Zuse-Platz 1-3 53227 Bonn https://www.dedalus.com/dach/de/karriere/

Dedalus develops, distributes, implements and maintains complex, technologically highly valuable and innovative IT solutions for hospitals, rehabilitation clinics, psychiatric clinics and diagnostic facilities such as radiology and cardiology departments. These IT solutions support all essential processes of administration, documentation, workflow control and audit-proof archiving of data and documents in healthcare companies. Founded in Florence in 1982, the Dedalus Group is a leading provider of health and diagnostic software in Europe and one of the largest in the world. Our commitment to diversity and inclusion outlines Dedalus' approach to ensuring respect, inclusion and success for all our colleagues and the customer relationships in which we operate. It is essential for us to share our commitment and dedication to an inclusive and diverse workplace. We recognize that we still have room for improvement, and we will remain authentic, realistic, but also ambitious on this journey. Our diversity & inclusion commitment -- Dedalus Global