Customer Success Manager:in

About Us

Join us on our journey to the next generation of digital marketing by combining media with innovative technology!

We are looking for a Customer Success Manager:in (all genders) to join us as soon as possible.

Who We Are

We are a professional start-up with an international team of over 100 colleagues, which has established a digital, certified media platform in a short time. As an independent digital media service provider of the next generation, we advise advertisers on their digital marketing activities and combine media with machine optimization. Our platform enables cross-silo channel management – whether Google, Facebook, Instagram, or TikTok. Media decisions are increasingly made by machines, leading to demonstrably better performance.

Our clients include, for example, comdirect and Commerzbank, IKEA, Telekom, and Hamilton as part of the Swatch Group. Our founding team has already successfully built several media service providers, e.g., Performance Media and esome Technologies. We are independent and have no external investors. We have experience from companies like Bertelsmann, EY, McKinsey, OC&C, and OTTO.

Our Locations

Our headquarters are located directly in Hamburg city center, between Alster, Google, and Meta. We have also opened locations in the beautiful city of Cologne and in Munich, directly at Königsplatz, as well as in Stuttgart. Another location is in Vilnius, Lithuania, the "Silicon Valley of Europe."

Your Responsibilities

• Development of strategies for our clients in collaboration with our colleagues, incorporating marketing channels such as SEA, Social, Display, Affiliate, and others.
• Customer communication, media planning, and strategy development.
• Analysis of industry trends, advertising innovations, economic conditions, technical aspects, and market/customer requirements, deriving recommendations for action.
• Development of individual concepts and contribution to the further development of our platform.
• Communicating your findings in external and internal meetings in close coordination with the leads and founders.
• Project management for special and strategic topics until they are ready for decision.

Your Benefits

• Modern office centrally located in Stuttgart.
• Be part of a professional & young company.
• Exciting and responsible tasks from the beginning.
• First-class training in digital marketing with excellent career prospects/advancement opportunities.
• Contribute ideas to a growing company and actively shape its development.
• Flexible working hours.
• Attractive salary.
• Possibility for home office / Work Anywhere (throughout Europe).
• Training opportunities (e.g., trade fairs, seminars, external speakers).
• Team events.
• Ergonomic workplace & modern equipment.
• Subsidies for home office and company pension plan.
• Free drinks & snacks.
• Subsidized sports membership with E-GYM Wellpass.
• Two social days per year.
• Free use of affiliated premium apartments in top Baltic Sea locations.
• Surprise gift on your birthday.
• Lyra Wellbeing: for free, anonymous psychological counseling for professional and private challenges.

What You Ideally Bring

• Very good to good university degree (e.g., Business Administration/Economics, Engineering, Political Science, Marketing, Communication, Psychology, etc.).
• At least 1-2 years of professional experience in digital marketing on the consulting side.
• Very good knowledge of German and English.
• Initial knowledge in the development of media strategies, media planning, and control.
• Strong analytical skills, including analysis and interpretation of reports and derivation of concrete measures.
• Very good MS Office skills.
• Strong communication skills and enjoyment of consulting.
• Passion for digital media and a good sense for trends and developments in the digital world.
• Dynamism & quick comprehension.

How We Work

Our work environment follows the "New Work" approach and is characterized by high dynamism, flat hierarchies, and a strong feedback culture. We live a mix of start-up spirit and Hanseatic merchant tradition, relying on an international and diverse team. Our daily work is enriched by the diversity of our colleagues. Therefore, you and your qualifications are relevant – ethnicity, gender identity, skin color, origin, nationality, religion, sexual orientation, and physical or mental disabilities do not matter to us. Furthermore, sustainability is not a new topic for us but a lived practice daily, with the goal of minimizing and compensating for our CO2 footprint – which is why we are also an official ClimatePartner.

Are you eager to be part of a professional, young company, help shape it, and contribute your ideas among motivated young colleagues, with ice cream and raw food?

What to Expect in the Application Process

In our modern application process, we rely on digital, simplified procedures with transparent criteria. Mutual getting to know each other is important to us, which is why we take ample time for our applicants in several consecutive interviews with different team members. Starting at Deep Media is followed by professional onboarding, consisting of introductory sessions, webinars from our Deep Media Academy, and practical work on initial projects.

For further questions, feel free to contact our People & Culture Team at jobs@deepmedia.de.

We look forward to hearing from you! A CV and certificates (e.g., school leaving certificate and apprenticeship/university certificate) are sufficient; we do not require a cover letter.