Customer Success Manager

About the Role

We help companies sell complex products through smart configuration software. Real success doesn't come only from great software but also from strong partnerships and customers who truly understand how to get value from the platform.

As a Customer Success Manager, you'll be the trusted partner for our customers. You'll help them get the most out of Elfsquad, guide them through challenges, and ensure long-term success and satisfaction. Your work directly impacts customer retention, growth, and overall experience. If you enjoy working with people, understanding their business challenges, and helping them succeed with technology, this role is made for you.

Your Profile:

• 5+ years of experience in Customer Success or Account Management (preferably SaaS or in the Manufacturing industry)
• A hands-on, customer-first mindset
• Enjoy building relationships and earning trust
• Ability to analyze customer situations and turn insights into solutions
• Clear and confident communication skills (verbal and written)
• Proactive, organized, and take ownership
• Fluent in both German and English
• Based in the Hesse region
• Willingness to travel to customers as needed
• Valid driver's license

Your Responsibilities:

• Serve as the main point of contact for your customers, fostering long-term, trusted relationships
• Conduct regular check-ins to understand customer goals, challenges, and opportunities for improvement
• Help customers maximize value from the Elfsquad platform
• Proactively identify risks and implement strategies to prevent churn
• Identify opportunities for upsells, expansions, and renewals, collaborating with the Sales team
• Partner with Product, Implementation, Support, and Marketing teams to enhance the customer journey
• Translate customer feedback into actionable insights for product development
• Monitor customer usage and engagement to ensure sustained success

What We Offer:

We believe that great results stem from empowered individuals. We offer benefits designed for real life:

• Salary: Commensurate with experience and industry knowledge
• Tools: MacBook and company phone provided
• Mobility: Company lease car
• Hybrid Work Setup: Opportunities to work from our offices in the Netherlands, Poland, or Germany
• Work From Home: One day per week for full-time employees
• Quarterly Meetings: Team gatherings in different cities for alignment, collaboration, and team building
• Annual Trip Abroad: An annual trip to explore a new country, reflect on achievements, and plan for the future

About Elfsquad:

Elfsquad develops business-led CPQ software that empowers teams and scales with product and process complexity. Our mission is to transform complexity into clarity, enabling manufacturers to digitize and streamline operations for greater accuracy, faster execution, and smarter decision-making. Our core values include:

What you see is what you get:

Openness, honesty, and integrity in all interactions.

For the Makers:

Creating practical, business-led solutions addressing the real challenges manufacturers face.

Ambitious in vision, driven in action:

Setting bold goals and translating ideas into meaningful results.

Winning as one team:

Collaborative approach across all departments, sharing knowledge for collective success.

Interested?

Please send your application and CV to ++hiring@elfsquad.io++. For further information, contact Sofia Cotinghi at +++31 6 437 948 67++. Acquisition is not appreciated.