About FINDIQ\n\nFINDIQ is a fast-growing tech startup from the industrial region of East Westphalia-Lippe, leading the generational change in industrial machine and plant service with its AI-supported knowledge platform. This platform enables customers to collect, structure, and share expert knowledge for excellent fault diagnosis and problem-solving.\n\n## Your Role\n\nWe are seeking a Customer Success Specialist / Support Engineer (m/f/d) for digital solutions to drive our growth. This is a full-time (40 hours) position, fully remote within Germany. You will primarily work from home, with occasional travel to Herford or customer sites.\n\n## Your Responsibilities\n\n* Design and conduct customer onboarding, training, and workshops.\n* Serve as the primary contact for technical and application inquiries, actively assisting customers.\n* Analyze recurring issues and customer feedback, providing input for product development.\n* Develop processes for scaling and automation to support growth.\n* Create support materials like guides and help pages.\n* Analyze support metrics (FRT, Resolution Time, Ticket Volume, CSAT) and implement improvements.\n* Collaborate with product, tech, and sales teams to enhance user satisfaction and retention.\n\n## What You Bring\n\n* Experience in Customer Success or Support Engineering, preferably in mechanical engineering.\n* Experience with digital solutions, ideally in mechanical engineering, machine service, or industrial environments.\n* Good technical understanding and interest in digital products.\n* Strong communication and social skills, including active listening and empathy.\n* Structured, independent, and self-organized work style.\n* Excellent written and spoken German and English skills; other languages are a plus.\n* Willingness to travel occasionally (approx. 15%).\n\n## What Sets the FINDIQ Team Apart\n\n* High sense of responsibility.\n* Solution-oriented mindset, even in challenging situations.\n* Long-term thinking and accountability.\n* Independent and proactive work approach.\n* Openness, empathy, and a positive view of people.\n* Passion for industry and technology, combined with curiosity and pragmatism.\n\n## What We Offer\n\n* Attractive Salary: Fair compensation with performance-based components.\n* Trust: Support to help you become your best self.\n* Flexible Working: Predominantly remote work with occasional in-person meetings.\n* Strong Team: Open, appreciative collaboration with genuine enthusiasm.\n* Individual Development: Opportunities for professional and personal growth (paid training, coaching, learning time).\n* Startup Insights: Close collaboration with and insights into the founding team's work.\n* Additional Benefits:\n * Up to 1 month "work from anywhere" (EU country).\n * Workations and regular team events.\n * Educational leave (voluntary).\n * 30 days of vacation.\n * Office pets welcome.\n * EV charging stations (Herford).\n * Subsidies for training and mobility.\n * Family-friendly working hours.\n * Embracing diversity.\n\n## Ready to Apply?\n\nApply online with your resume and relevant references. For questions, contact Senada at applications@findiq.de. We also welcome unsolicited applications!\n\n## About Us\n\nFINDIQ is an innovative, fast-growing German tech company focused on knowledge transfer in machine service. We use a novel approach to capture and process service technician expertise, supporting the future of industrial service—quickly, scalably, and with a focus on the future. Join us in shaping the digital transformation of the industry!
