About FINN
FINN is the independent platform for car subscriptions from over 30 brands. Subscribe to a car in just a few clicks, delivered directly to your doorstep in a few days: FINN offers an all-around carefree service, taking care of insurance, financing, registration, taxes, and maintenance. FINN also supports certified climate protection projects, offsetting the CO2 footprint of every vehicle, regardless of drivetrain type -- from production to every driven kilometer. Founded in Munich in 2019, FINN's mission is to make a positive impact through uncomplicated mobility for people, companies, and the planet.
More information: www.finn.com
Your Role
As part of the B2C Retention Team, you will be the central point of contact for our existing B2C customers. You will support them in extending their current subscription or booking their next one, providing individual and targeted advice -- from suitable options and vehicle changes to our loyalty program. With your intuition for the wishes and needs of our customers, you will ensure they find the best possible mobility solution and experience first-class customer service.
Your Benefits
- Location & Flexibility: This position is based in Munich and offers the flexibility to work hybrid, fully remote (within Germany), or on-site at the Munich office. Working from an EU country for a limited time is possible upon agreement.
- Rapid Growth & Development: FINN is growing rapidly -- you have the opportunity to develop quickly in a dynamic scale-up environment with challenging, cross-functional projects and celebrate successes.
- Attractive Compensation Package: Excellent target salary, significant virtual company shares, and an annual training budget of €1,500, e.g., for external certifications or conferences.
- Mobility Made Easy: Want to drive your own FINN car? It's easily possible with JobAuto and your FINN discount.
- Well-being & Team Culture: Whether it's a sports membership, mental health support, or regular team events -- we care about your well-being and a strong sense of community.
Your Goals
- Increase Customer Loyalty: Actively support our existing customers in extending their subscriptions or switching to a new one. Through targeted advice, ensure long-term satisfaction and strengthen customer loyalty.
- Proactive & Individual Consultation: Reach out to customers' wishes and needs through various channels (phone, email, etc.) and offer them the optimal mobility solution -- including personalized advice on our loyalty program.
- Utilize Customer Feedback: Accurately perceive the needs of our existing customers, collect their feedback, and relay it internally to continuously improve processes, products, and communication.
- Develop Strategic Retention Measures: Implement targeted measures to increase customer loyalty with a view to the entire customer lifecycle and work closely with your team to further develop the retention strategy.
- Optimize Processes: Analyze existing processes in customer management, identify areas for improvement, and contribute your ideas to make our processes more efficient and customer-friendly.
Your Profile
- You enjoy customer contact and ideally have some experience in customer consulting, customer sales, or customer service. Career starters are also very welcome!
- You are service-oriented and work independently to solve customer problems.
- You are a communication talent -- both written and verbal. You find it easy to adapt to different conversation partners.
- You are structured, detail-oriented, and enjoy questioning existing processes and optimizing your work.
- You speak fluent German and are proficient in English.
€33,000 - €43,000 a year
The fixed gross salary for this position ranges from €33,000 to €43,000 per year. Additionally, you benefit from virtual shares in the company's success (VSOP - Virtual Stock Option Plan).
Your individual placement within this range will be determined during the application process and will be based on your experience, qualifications, and specific expertise. The stated range reflects our current planning at the time of publication; we reserve the right to make future adjustments in line with market developments.
Interested in becoming part of our startup? Apply now online with your CV and relevant certificates. Verena and Louisa look forward to receiving your application!
Fancy experiencing FINN live instead of just online? Come visit us and get to know us in person at our Padel x FINN event on March 15th at Pineapple Park, Munich. Chat casually with our team, learn more about our sales and account management roles, and enjoy snacks & drinks -- all relaxed on the padel court. A perfect mix of networking, sports, and initial insights into FINN.
Register here.
Equal Opportunities for All FINN stands for equal opportunities for all. We welcome and celebrate diversity and are committed to creating an inclusive work environment for all employees. We are open to all individuals, regardless of age, skin color, origin, ethnicity, religion, gender, sexual orientation, gender identity and/or expression, marital status, or other legally protected characteristics.
Benefits: ESOP, Team Events MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: R Country Code: de
