Customer Care & Product Insights Specialist (Vollzeit - Remote - ab sofort)

About this job

FLOWZOOM has been developing high-quality, innovative travel products since 2018 that offer people special moments of relaxation. Our focus is on comfort, functionality, and appealing design. Our brand is strongly established on Amazon. For the future, we are focusing on further strengthening our brand core, expanding our webshop, and broadening our product portfolio.

Customer Care is not just "support" for us, but a central learning channel: we take every customer inquiry seriously and use it to continuously improve product quality, listings, and customer experience.

Tasks

Your Mission

You are the voice of our brand towards our customers -- and at the same time the radar for product improvements and recurring customer issues. You support daily communication, systematically analyze feedback, and bring your insights directly into product development and content.

Your Tasks

Customer Care (operational and empathetic):

• Answering customer inquiries (including phone) via Amazon, Webshop, Otto, etc. (AI-supported, finalized by you).
• Advising our customers in selecting the right travel pillow/travel product.
• Active review management on our platforms.
• Optimization of the Customer Care process (including further development of AI workflows and more efficient processes).

Product Insights (analytical and structured):

• Recording and analyzing reasons for returns and customer problems, as well as deriving optimization potential.
• Regular creation of insights reports for product development and marketing.
• Niche research and identification of pain points in the travel product market.
• Operational support in product development based on customer feedback and research results.

Content & Listing Support (Copywriting & Quality):

• Support in optimizing German product descriptions, FAQs, and microcopy.
• Identifying and independently correcting missing or misleading product information on listings, instructions, and communication materials.
• Supportive work on social media content.

Qualification

Must-haves:

• High empathy, strong communication, and resilience in dealing with different types of customers -- especially with tense customers.
• Very good German language skills (native speaker level) and solid English skills (our team language is English).
• Structured, independent way of working in a remote setup.
• High initiative: You recognize opportunities for improvement and actively contribute your own ideas.
• Interest in analysis, pattern recognition, and data-driven work. Openness to AI technologies and modern tools.
• Ability to write precisely and clearly (copywriting basics).

Nice-to-have:

• Experience in Customer Care, ideally e-commerce / marketplaces (Amazon, Otto, etc.).
• Experience with CRM tools or support systems.
• Additional languages (FR, ES, IT).
• Initial exposure to product development or user feedback.

Benefits

How we tick

• We see Customer Care as a valuable source of insights and innovation.
• We work remotely, focused, and results-oriented.
• We live transparency, ownership, and continuous improvement.

What awaits you

• Full-remote role with high flexibility. International, uncomplicated team with strong cohesion.
• Direct impact on product quality, brand communication, and customer experience.
• Room for further development: Customer experience, content, product development -- depending on talent profile.

Send us your CV or LinkedIn profile to team@flowzoom.com, along with a few sentences explaining why customer communication and product improvement belong together for you -- and how you would advance FLOWZOOM -- a short video is also welcome.

The position is to be filled immediately. You will receive structured onboarding and a comprehensive handover. Salary: €38,500 EUR per year.