Trainer Service Excellence (m/w/d)

Trainer Service Excellence (m/w/d)

Location:

• Kulmbach Glen Dimplex Thermal Solutions Apply Now

Summary

• Working Hours: Full-time
• Type: Permanent position

Desired Skills & Knowledge

• Extensive knowledge
• English
• Marketing
• Development environments
• Vocational training
• Consulting
• Accident insurance
• Direct marketing
• Metal
• German
• Responsible work ethic
• Team spirit
• Communication skills
• Flexibility
• Self-motivation
• Service orientation

Our Benefits

• Job Bike
• Health promotion
• Mobile work
• Employee discounts
• Annual special payments
• Accident insurance
• Training and development measures
• Company pension scheme
• Home office
• Canteen

Job Description

At its headquarters in Kulmbach, Glen Dimplex Deutschland has stood for heat and cold competence for over 50 years. We are part of the internationally active Glen Dimplex Group, headquartered in Ireland – one of the world's leading providers of electrical heating and cooling solutions. The sustainable and future-oriented product portfolio of Glen Dimplex Deutschland stands for engineering, quality, and design "Made in Germany".

Your Responsibilities

• Steering of Service Contract Sales activities in Service regarding performance, quality, and reports
• Ensuring the goals and success of activities to increase the maintenance and service contract portfolio in Service
• Support in the development of direct marketing campaigns in collaboration with the Marketing and Sales departments
• Independent operational implementation (processes, resources, documents, qualifications, reports) of sales activities in the service organization in coordination with the specialist departments and management of external service providers
• Implementation of customer loyalty and retention measures in the Customer Care Team
• Independent identification of training and qualification needs as well as planning and execution of corresponding measures
• Conceptual development of training concepts and materials for the service organization regarding sales activities

Your Profile

• Successfully completed vocational training in a commercial field, ideally with further training as a specialist (m/f/d) or business administrator (m/f/d)
• Relevant professional experience in the area of responsibility is desirable
• High communication competence and customer and service orientation
• Enjoy working with people and the ability to plan and conduct training sessions
• Independent and self-responsible way of working
• Team spirit and initiative
• Very good German and English skills

What We Offer You

• Remuneration according to IG-Metall collective agreement including collective performance bonus, holiday and Christmas bonus, and other one-time payments
• 35 hours/week and time account
• Flexible working hours between 06:00 and 18:30
• 30 days annual leave with the option for more
• Remote Work / Mobile Work up to 100 days per year
• Company health management (paid active breaks, massages, and more)
• Support and advice on work-life balance with Viva Familienservice
• Company pension scheme
• Collective accident insurance (professional and private)
• Discounts and benefits with selected partners (Corporate Benefits)
• Bicycle leasing via Business Bike
• Company canteen

Contact

Please feel free to contact us at bewerbung@glendimplex.de

Profile

Technical Requirements

• Process planning, Marketing department, Customer service, Marketing brochures, Service Excellence, Sales

Personal Skills

• Self-motivation, Communication, Service orientation, Social competence, Teamwork, Responsibility

Education

• Technical college/Vocational training

Language Skills

• German, English

Application

Apply Now

Industry:

Industry / Technology

Employer:

Glen Dimplex Thermal Solutions

Address:

Glen Dimplex Thermal Solutions Am Goldenen Feld 18 95326 Kulmbach

Web:

http://glendimplex.de