About GOhiring\n\nGOhiring is a leading software company specializing in automated job posting and recruiting analytics. Our platform empowers recruiters to manage the entire job posting process, from data-driven multi-posting campaigns to in-depth analysis of the candidate journey, helping them maximize the impact of their online job postings.\n\n## Your Role\n\nAs a Senior Customer Success Manager, you will be a key driver of our strategic revenue operations, excelling at the intersection of customer outcomes, product innovation, and revenue growth. Your responsibilities include:\n\n### Own the Journey\n- Full ownership of the customer lifecycle: onboarding, activation, retention, renewal, and expansion.\n\n### Drive Activation\n- Proactively engage dormant signups through "semi-cold" outreach to convert interest into active adoption.\n\n### Strategic Partnering\n- Serve as a trusted advisor to internal and external stakeholders, offering guidance on recruitment strategies and market trends.\n- Act as the "voice of the customer" internally to influence product roadmap development.\n\n### Scale the Playbook\n- Contribute to building and maintaining the Customer Success playbook, defining the "tech-touch motion" for effective customer journey management.\n\n### Revenue Accountability\n- Manage a diverse portfolio of business (SMB to Enterprise).\n- Utilize data to prioritize accounts and ensure high net revenue retention.\n\n## Your Profile\n\n### Qualifications\n- Fluency in both written and spoken German and English.\n- Several years of experience in Enterprise Customer Success or Account Management within the Software industry (SaaS, B2B).\n- Proven success in reactivating customers through strategic outreach and value reframing.\n- Proactive approach to managing risks and identifying expansion opportunities, with a focus on owning business outcomes.\n- Data-driven and analytical mindset with a strong results orientation.\n- Excellent communication skills, adept at navigating complex stakeholder environments and leading change.\n- Ability to thrive in a dynamic, lean environment, establishing structure and processes as needed.\n- Comfort with technical product discussions, integrations (APIs), and using data literacy for decision-making.\n\n### Nice to Have\n- Experience in the Tech-HR/Recruiting space.\n- Experience coaching junior team members.\n- Change management sensitivity.\n\n## Why GOhiring?\n\n### Benefits\n- Remote Culture: Work from your most productive location (home, while traveling, or co-working spaces).\n- Team Gatherings: Biannual company off-sites in various locations and two annual team meet-ups.\n- World-Class Onboarding: Benefit from a comprehensive, hands-on onboarding process guided by an experienced team.\n- Impact in a Small Team: Enjoy direct collaboration, high trust, creative freedom, autonomy, and mutual learning.\n- Technical Setup: Receive all necessary equipment for your preferred technical and system setup.\n- Competitive Package: A balanced mix of base salary, performance bonuses, and attractive perks.\n\n## How to Apply\n\nInterested in shaping the future of recruiting with us? Simply send your CV or LinkedIn/Xing profile. A cover letter is not required. We are eager to hear from you. Diversity and equal opportunity are paramount to us. We welcome applications from all candidates and aim to provide prompt feedback.\n\n## Benefits\n- Competitive package (base salary, performance bonuses, perks)\n\n## Salary Information\n- Currency: EUR\n\n## Remote Model\n- N/A\n\n## Country Code\n- de
