Customer Service Specialist

Teamleitung (m/w/d) Telefonie | Baden-Baden, BW, Germany | Hybrid

We're working with Riverty on this exciting opportunity. We are seeking a dynamic Team Lead for Telephony to manage and inspire a team of customer service professionals, driving performance and continuous improvement in a hybrid work setting.

The Role

• Lead and mentor a team of approximately 20 employees, providing both technical and disciplinary guidance.
• Support and advise your team on complex issues, guiding them in solution development.
• Serve as the primary contact for operational inquiries from business partners and a key link to internal interfaces.
• Coach and actively foster the development and motivation of your team members.
• Take responsibility for ongoing productivity and quality assurance, identifying and implementing process optimizations.
• Manage project topics in collaboration with internal departments.

What You'll Need

• A proactive and enthusiastic approach, inspiring others with innovative problem-solving strategies.
• A consistent customer-centric focus in all decisions.
• A minimum of 2 years of professional experience in a leadership role, preferably in customer service/telephony.
• High sense of responsibility and commitment to quality.
• Fluent proficiency in both English and German.

What's On Offer

• An opportunity to lead and develop a dedicated customer service team.
• Flexible working conditions in a hybrid model.
• A pivotal role in optimizing processes and driving innovation.

Apply via Haystack today!

Benefits:

• MinSalary:
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• SalaryCurrency: EUR
• Remote Model: Hybrid
• Country Code: de