IC

Customer Service Assistant (m/f/d)

Eckdaten

München
Customer Relations

Arbeitsmodell

Vollständig remote
Nur DE
vor 2 Tagen
Stellenbeschreibung

Remote Position | Germany | Part-time (25h/week, 5 days/week)

To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business.

This is a part-time remote role, working 25 hours per week over 5 days.

Your role

You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.

You will play a key role in delivering high-quality service and maintaining strong customer relationships.

Our solutions include:

  • Custom-made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)
  • Electro-mechanical components for multiple industrial sectors

Your responsibilities

  • Process and follow up customer orders in line with contract review
  • Support the creation and maintenance of strong, trusting relationships with customers
  • Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments
  • Prepare pro forma invoices, invoices and credit notes (in case of disputes)
  • Answer incoming calls, provide basic information or redirect inquiries
  • Maintain accurate administrative records and documentation
  • Assist in improving processes and updating department procedures

Your profile

  • Degree in International Business, Sales Administration or similar preferred
  • First experience in customer service, administration or a commercial support role
  • Fluent in German and English (additional languages are a plus)
  • Knowledge of SAP is an advantage
  • Strong interpersonal and communication skills
  • Organized, detail-oriented and rigorous
  • Team player with a proactive attitude
  • Good analytical skills
  • Interest in administrative and coordination tasks

What CIPEM / ICAPE Group offers

  • Permanent part-time contract (25h/week)
  • Competitive salary based on experience -- show us what you can do
  • Fully remote position in Germany
  • International and collaborative work environment
  • Opportunities for growth within a fast-growing global group
  • Position open to applicants with disabilities

Why join us?

CIPEM, a subsidiary of ICAPE Group, specializes in custom-made technical parts across more than 10 product families for a wide range of industries.

ICAPE Group is the European leader in Printed Circuit Boards and custom-made electro-mechanical parts, with:

  • 34 subsidiaries worldwide
  • +3,650 customers in over 60 countries
  • +650 employees globally

We combine technical expertise, service excellence and international reach.

Interested?

Apply now and share your salary expectations.