Senior Key Account & Customer Solution Manager

Senior Key Account & Customer Solution Manager (gn)

Location: Deutschland · Remote

Executive Search Solutions (ESS) is recruiting on behalf of a leading, globally active multi-service provider in Pharma, Biotech, Healthcare, MedTech, and Lifesciences for a Senior Key Account & Customer Solution Manager (gn).

Our client is a significant player in the industry, characterized by strong growth, global presence, and an excellent reputation for building integrated, end-to-end commercial solutions. To further strengthen their Business Development and Customer Solutions division, they are seeking a compelling personality with a strong consulting and sales profile.

Your Mission

In this key role, you will be responsible for developing strategic customer relationships, designing integrated solutions, and advancing the service portfolio:

• Consulting, acquiring, and developing new and existing customers at the decision-maker level (Top 50 Global Players, SMEs, Market Newcomers) in Germany.
• Analyzing customer needs, developing tailored solutions, and confidently presenting complex proposals.
• Developing and negotiating national and international offers.
• Close collaboration with internal experts from Marketing, Medical Dialogue, Recruiting, Patient Support, Medical Affairs, and others.
• Actively shaping the service portfolio through continuous market and customer insights.

Your Profile

You impress with expertise, consulting strength, communication skills, and an ownership mindset:

• Academic background and several years of experience in a relevant field: CSO service providers, consulting, omnichannel, pharma, biotech, digital health, market access, software/analytics, CRO, or comparable business lines.
• A pronounced consultative selling approach, coupled with strong analytical and conceptual skills.
• Clear, structured communication style in German & English; convincing presentation of complex solutions.
• Experience in handling RFPs/RFQs and closing international deals.
• Confident networking, team orientation, and professional demeanor in an international context.
• Proficiency with modern digital platforms and tools.

The Offer

You can expect to join a leading global company with excellent branding, offering the opportunity to shape initiatives, influence outcomes, and contribute your strengths to the team:

• Significant growth dynamics, international collaboration, and long-term development prospects.
• High degree of creative freedom and a modern "hands-on culture."
• Home office option; alternatively, a modern HQ in Southern Germany.
• Attractive compensation package, bonus, company car, and modern benefits.

Interested?

If you are seeking a role where you can act strategically, inspire customers, and actively drive growth, we look forward to a confidential discussion.

Your Contact

Lothar Helger

Head of Executive Search Solutions

Inizio

lothar.helger@inizio.com