Customer Support Agent

About this job

You are interested in the position of Customer Support Agent at Cosuno Ventures GmbH?

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Please note that the position is only available for applicants from Germany.

The language requirements for this position are: German - Fluent, English - Conversational

• You will handle customer inquiries via email, phone, or chat – quickly, empathetically, and solution-oriented.
• You will explain our platform and help with questions about usage, setup, or features.
• You will document inquiries in our CRM (Salesforce) and keep our knowledge base up-to-date.
• You will work closely with Sales and Product to provide customer feedback and identify areas for improvement.
• You will contribute your own ideas to improve and make support processes more efficient.

Responsibilities

• Shape a product that solves real problems in the construction industry.
• Work in an open, cooperative, dynamic, and international team.
• You have the flexibility to work in our modern office in Berlin Friedrichshain and partly from home.
• Participation in company events and regular team events.
• Attractive remuneration with a permanent contract and modern equipment.
• Open feedback culture with regular 1:1 meetings and development discussions.

Requirements

• Initial experience in customer support or customer service is an advantage – ideally with digital products or trade customers.
• You enjoy helping others, are patient, and solution-oriented.
• Native-level German (C2) is essential; further language skills are an advantage.
• You work in a structured, reliable, and communicative manner.
• You are eager to take on responsibility in a dynamic startup and develop further.

Application Process

3-4 rounds from HR Call, through Department Call to Founder Call.

About the Company

Cosuno -- We are revolutionizing the construction industry through technology.

We are Cosuno -- a fast-growing tech startup that makes the construction industry more efficient and transparent with our digital platform for tendering and awarding processes. Our goal: to solve the industry's most complex challenges with innovation and simplicity.

Why Cosuno?

Artificial intelligence is the key to our solution: it analyzes millions of price data points and helps construction companies create precise and efficient quotes. This not only saves time but also avoids unnecessary costs.

But for us, it's not just about technology – it's primarily about the people who drive it forward.

At Cosuno, you work with creative minds who are rethinking the construction industry. We believe in diversity, because the best ideas come from different perspectives. An inclusive and integrated working environment is a matter of course for us.

Become part of Cosuno – shape the future of construction with us.

We look forward to your application! Benefits: MinSalary: 30000 MaxSalary: SalaryCurrency: EUR Remote Model: Hybrid Country Code: de