IT - Support / Customer Care Specialist

IT - Support / Customer Care Specialist

Standort

Institut für Operations Research und Management GmbH, Berga-Wünschendorf

Zusammenfassung

• Arbeitszeit: Vollzeit
• Typ: Festanstellung
• Qualifikationslevel: Tätigkeiten mit unterschiedlichen Qualifikationen

Gewünschte Fähigkeiten & Kenntnisse

• IT Support
• Customer Success
• Jira
• ServiceNow
• MS Access
• Help Desk
• Hybrid
• Kundenbetreuung
• Support
• SaaS
• Management
• Flexibilität

Unsere Leistungen

• Job-Rad
• Sabbatical
• Mitarbeiter-Events

Stellenbeschreibung

Ihre Aufgaben

• Serve as the first point of contact for customers with technical questions via phone or email
• Analyse issues through remote access using appropriate diagnostic methods
• Guide customers clearly and effectively through the troubleshooting process
• Escalate complex cases in a structured manner to the next support level
• Document cases, keep information up to date, and follow up on open tickets
• Share customer feedback with internal teams and contribute ideas to improve our processes

Ihr Profil

• At least 3 years of experience in IT helpdesk or customer support
• A degree in an IT-related field or a comparable qualification
• Ability to identify and resolve technical issues
• Clear communication skills, a service-oriented approach, and composure in stressful situations
• Very good German and English skills (minimum B2 level)

Nice-to-haves

• Experience in Customer Success or SaaS environments
• Knowledge of support coordination or 24/7 support structures
• Experience with tools such as Jira Service Management or ServiceNow

Wir bieten Ihnen

• Flexible working hours, hybrid work, workation, sabbatical
• U3 daycare as well as childcare subsidy
• Urban Sports Club membership and other health/sports offers e.g. bike leasing
• Long-term development prospects with a wide range of further training opportunities
• Varied, healthy and subsidized lunch in our canteen
• Large INFORM summer party, company and team events as well as a Christmas party

Kontakt

Kevin Kiesling kevin.kiesling(at)inform-software.com Tel. 49 (0) 2408 9456 0

We develop YOU further. www.inform-software.com/karriere

Fachliche Voraussetzung

• Helpdesk, Jira, Kinderbetreuung, Kundenbeziehungsmanagement (CRM), Kundendienst, Saas, Service Management, Servicenow, Unterstützung von Kunden

Persönliche Fähigkeiten

• Kommunikation, Vernetzung

Sprachkenntnisse

• Deutsch, Englisch

Berufserfahrung

• Mit Berufserfahrung

Bewerbung

Jetzt bewerben

Branche:

IKT

Arbeitgeber:

Institut für Operations Research und Management GmbH

Adresse:

Institut für Operations Research und Management GmbH Esmarchstr 53 24105 Kiel

Web:

http://software.com, www.inform-software.com