IN

Team Lead IT Operations (T1 & T2)

Eckdaten

Leipzig

Arbeitsmodell

Hybrid
vor 3 Tagen
Stellenbeschreibung

Team Lead IT Operations (T1 & T2)

We are searching for a Team Lead IT Operations, to manage a team overseeing data centres, logistics hubs and colleagues.

The support team will use code over clicks as a guiding principle. Our client is currently transitioning to an automated support system as part of a Greenfield cloud sovereignty transformation. You will be a lead consultant in the transition from manual workflows to a more automated, Infrastructure-as-Code (IaC) driven environment.

Responsibilities

  • Lead and manage the First and Second Level IT Support teams, acting as the key interface to Senior Management.

  • Drive an automation-first mindset, ensuring standard workflows and common queries are resolved automatically before they impact productivity.

  • Collaborate closely with Level 3 AIOps and Platform Engineering teams to integrate AI tools and modern automation into daily operations.

  • Utilise Infrastructure-as-Code (IaC) tools to maintain and stabilise infrastructure and endpoints.

  • Orchestrate a diverse fleet of Windows, Apple, and Android devices using modern mobile device management (MDM) solutions.

  • Oversee network stability across LAN, WAN, and Cisco systems, ensuring robust connectivity for all office and logistics sites.

  • Manage performance through SLA and KPI tracking, using data to continuously improve service quality and team efficiency.

Requirements

  • Proven experience in a leadership role within IT Support or a strong readiness to take the next step into disciplinary management.

  • A technical degree or equivalent vocational training in IT with a deep understanding of modern infrastructure (servers, networks, and clients).

  • Advanced proficiency in scripting with PowerShell and Bash to accelerate and automate routine tasks.

  • Practical experience with MDM solutions and IaC tools such as Terraform.

  • A background or strong interest in software development, enabling you to navigate and improve complex digital systems.

  • Excellent communication skills, with the ability to translate technical requirements between end-users and expert engineering teams.

  • Fluency in both German and English.

  • Eligibility and residency in Germany.

Benefits

  • Work with a state-of-the-art tech stack where innovation is prioritised over legacy processes.

  • Flexible working hours, onsite Leipzig area with occasional home office available.

  • 30 days of annual leave plus additional special leave days.

  • Comprehensive corporate benefits including staff discounts.

  • Annual salary and benefits package is available.